Minimum Qualifications An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience, one year of which must be in customer service.
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
Duties Description As a Senior Employment Security Clerk, you would perform a variety of functions
related to the processing of unemployment insurance benefits. You would correspond with claimants, employers, and TCC staff to resolve discrepancies and answer questions. You would review/process additional claims documents, update claimant logs, pending claims, control, issue and held certification screens and release benefit payments. You would also use computer terminals for input and retrieval of information.
Some positions may require additional credentials or a background check to verify your identity.
Bldg. 12, Rm 565
Notes on ApplyingWhen applying, please submit a resume and cover letter stating Office, title and location of position to: firstname.lastname@example.org. If you don't have access to e-mail, you can send the needed information via fax.