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Review Vacancy

Date Posted 02/13/24

Applications Due02/28/24

Vacancy ID151005

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 1(NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $50678 to $64693 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address WA Harriman Campus

City Albany

StateNY

Zip Code12227

Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications: Taxpayer Services Specialist 1 Trainee:

• An Associate's degree or higher OR
• 60 or more college semester credit hours.

Competitive Minimum Qualifications:

Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.



Duties Description ·Assist in the development and writing of business rules, requirements, and execution of test conditions by participating in a range of test activities from preparing test documents and conditions, reporting test results to analyzing defects and recommending solutions.

·Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations and recommend solutions to resolve the issue.

·Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.

·Communicate verbally and in writing; in a clear, concise and professional manner.

·Collaborate with counterparts or organizations both inside and outside of the Department.

·Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments.

·Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws; and department policies.

·Adhere to the Department’s time and attendance rules and regulations.


Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.


Some positions may require additional credentials or a background check to verify your identity.

Name Portia Venson

Telephone 518-402-8713

Fax

Email Address Portia.Venson@tax.ny.gov

Address

Street W. A. Harriman State Office Campus

Building 9, Room 256

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should submit a resume and cover letter stating current title and how you qualify. Please reference the Systems Innovation Division, vacancy ID number, and the title of this position in the subject of your response to this posting.

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