NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52198 to $66634 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 299 Old Niskayuna (Wade) Road

City Latham

StateNY

Zip Code12110

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:
? Taxpayer Services Specialist Trainee 1
Associate’s degree or completion of 60 semester credit hours

? Taxpayer Services Specialist Trainee 2
Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.

? Taxpayer Services Specialist 1
An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.

This title may be filled as a two year traineeship:
• Trainee 1, equated to SG- 11: Starting salary $44,169
• Trainee 2. Equated to SG-13: Starting salary $49,363
• Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $52,198

PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.
______________________________________________________
COMPETITIVE MINIMUM QUALIFICATIONS

• Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

• Reachable on the appropriate eligible list for this title and location.

Duties Description Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform a variety of administrative and paraprofessional activities that support the work in the Office of Real Property Tax Services. The incumbent must be able to perform the following essential functions:

• Maintain confidentiality of information; exercise patience and good judgment in dealing with internal/external customers.
• Collaborate in the execution of test scenarios to evaluate the accuracy of the system.
• Collaborate in the analysis of defects in systems, processes and procedures, and recommend solutions to address the defect(s).
• Multi-task and prioritize assignments; organize workload and files for all assignments.
• Be detail-oriented and follow through with all aspects of assignments through completion.
• Use various spreadsheets for tracking a wide variety of assignments.
• Communicate effectively via written, telephone and face to face contact with
• Department staff and management.
• Understand and logically explain complex technical requirements and provisions to others
• Cross train with other staff and provide back-up for other staff if necessary.
• Provide guidance as a technical instructor in formal classroom and/or on-the-job training sessions.
• Work closely with management performing duties and provide program and technical assistance.
• Organize and maintain files, create reports, spreadsheets and organizational charts.
• Create and assist in the preparation, review, and evaluation of a variety of reports and records (Project timeline, software licenses, time reporting, widgets)

Adhere to the time and attendance rules and regulations of the Department.

Additional Comments This position is located in Latham, NY at our Wade Road office.

PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Name Portia Venson

Telephone 518-402-8713

Fax

Email Address External.Application@tax.ny.gov

Address

Street W.A. Harriman Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, cover letter and unofficial transcript (if applicable).

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https://www7b.tax.ny.gov/HELP/gateway/HELP.home

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