Review Vacancy
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 2, SG -18
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $51268 to $65190 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Interested candidates must currently be an Information Technology Specialist 2 OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 16 or higher.
Duties Description • Participate on project teams in varying rolls; technical expert, team participant.
• Work within teams or directly with users to document business and e-mail requirements.
• Develop technical specifications to meet business requirements.
• Create new e-mail accounts / maintain current e-mail accounts, both individual and business accounts.
• Determine/work with supervisor to determine if special requests are within the scope of current e-mail policies prior to implementation.
• Verify all mail accounts are backed up by comparing mail files on a regular basis.
• Provide Level 2 support for all users of Lotus Notes (includes Client, Traveler, and iNotes).
• Create and maintain Lotus Notes/Domino support documentation that will be used by the Notes Administration team and in Level 1 support.
• Assist users in setting up mail archiving for both individual and business accounts.
• Perform email quarantine related tasks.
• Perform routine maintenance tasks as required (updating databases, applying fixes, compacting databases, patch upgrades, etc).
• Document procedures, standards, support materials and configurations.
• Ensure status of work communicated to appropriate levels in a timely manner.
• Independent research to maintain proficiency in the Domino environment
• Attend Domino, Notes and other training as specified
• Participate in team training to enhance knowledge of standards, technical skills and agency protocol
Additional Comments Desired Competencies:
• Experience supporting a production environment and working with other teams to solve the issue;
• Experience in implementing / maintaining / troubleshooting in a production environment; experience with Domino applications and e-mail a plus
• Experience using middleware tools to connect to external data sources (such as Lotus Enterprise Integrator) a plus
• Strong problem solving and root cause analysis skills with the ability to communicate to all levels of user.
• Lotus Notes development, Visual Basic development or development experience with comparable language. Also, experience interacting with DB2 or other external data source is desirable.
• Demonstrated flexibility to adjust and thrive in an environment with changing requirements, schedules and priorities for multiple projects or assignments
• Demonstrated ability to work within and across teams - conceptualize and communicate ideas, make recommendations and facilitate team consensus to move forward
• Well developed communications skills; able to clearly and concisely express information to non technical associates, peers and management
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruit@osc.state.ny.us
Address
Street Office of Human Resources
110 State Street
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than April 30, 2014. Please reference Item #4090 GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.