StateJobsNY

NY HELPNo

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 3, Item #08116

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of the New York State Comptroller

110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 or 70.1 of the Civil Service Law.

Transfers:
For 52.6 or 70.1 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Duties Description • Participate in the implementation of and technical support for specialized storage hardware and software (including installation, modification, and maintenance) related to enterprise storage infrastructure and data protection requirements.
• Monitor and evaluate storage and data protection systems’ performance in relation to customer requirements and service level agreements.
• Respond to customer requests related to storage allocation, data protection deliverables (backups/restores), etc.
• Assist in disaster recovery planning, implementation, and evaluation.
• Keep management advised of unit activities and/or emerging issues.
• Provide on-call support.
• Review on-call support issues logs.
• Troubleshoot and resolve storage or data protection issues as reported through ServiceNow.
• Supervise technical staff as appropriate.
• Identify assignments, set work priorities, and help prepare realistic time estimates.
• Assist staff in addressing technical and functional issues.
• Participate in developing and preparing employee Performance Evaluation assessments and provide performance feedback at frequent intervals.
• Participate in the development, organization, and scheduling of training activities for staff and new hires.
• Ensure that timesheet, resource reporting, and ServiceNow queues are current.
• Create documentation and procedures for new and existing processes.
• Modify existing documentation as needed.

Additional Comments Knowledge, Skills, and Abilities:
• Demonstrated experience in Storage Management (1 to 2 years).
• Demonstrated experience in Linux (1 to 2 years).
• Demonstrated experience with disaster recovery planning or implementation.
• Ability to work and collaborate in a dynamic team environment.
• Ability to quickly master new information technology concepts using a variety of channels, including on-the-job learning, reading and research along with formal training.
• Excellent oral and written communications.
• Demonstrated initiative, independence, confidentiality, planning, communication, and organization.
Applicants appointed to this position will be subject to the Office of the State Comptroller’s policies relating to Insider Trading and the use and handling of confidential information by virtue of their access to material non-public information and other forms of confidential Information. This includes being subject to personal trading restrictions and preclearance, disclosure, reporting and certification requirements.
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.

Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Jane Rost

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than May 13, 2024. Documents must be sent as unlocked and accessible attachments.

Reference Item #08116 - JER in the subject line of your email and on your cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Lisamarie Astarita, CIO_HR@osc.ny.gov

When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.