NY HELPYes

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 2 (NY HELPS) ITEM#08359

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 110 STATE STREET

City ALBANY

StateNY

Zip Code12236

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the
Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY
HELPS) Program:
Non-Competitive Qualifications for appointment under the NY HELPS Program:
For appointment to an Information Technology Specialist 2, you must have:
1. A bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science
courses.
OR
2. A bachelor's or higher-level degree in any field and at least one year of the experience in information
technology.
OR
3. A minimum of 60 college semester credit hours including at least 15 credit hours in computer science
courses and one year of the experience.
OR
4. A total of two years of experience.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c
program, or eligible to transfer to this title under Section 52.6, 70.1 and or 70.4 of the Civil Service Law.
Transfer:
For 52.6, 70.1 and or 70.4 transfer to an Information Technology Specialist 2, salary grade (SG)-18, you
must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer
allocated to an SG-16 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career
Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of
more than two S-grades or one M-grade.
55-b/c:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For more information on this program, please visit the NYS Department of Civil Service website, 55b/c
Recruitment Resources Center (ny.gov)

Duties Description • Install, configure, and support enterprise operating systems including but not limited to UNIX,
Linux, IBM z/OS and IBM AS/400, running on x86, IBM pSeries and zSeries hardware
platforms.
• Install, configure, and support 3rd party server infrastructure software.
• Assist in the development of, and support the adherence to, all Enterprise Server Services (ESS)
technical procedures.
• Monitor and respond to support tickets in a timely manner.
• Create and manage shell scripts for automated tasks.
• Provide non-business hours support including scheduled maintenance outages, rotating on-call
roster, and emergency production outages.
• Create, monitor and/or review reports each day for server status, escalating to the supervisor or
manager when appropriate.
• Monitor resource utilization of servers running on x86, IBM pSeries, and IBM zSeries hardware
platforms.
• Apply upgrades, patches, and resolve security vulnerabilities at regularly scheduled intervals.
• Provide professional support while interfacing with team members, customers, vendors, and
other technical teams.
• Research and plan the maintenance process according to installation guidelines and communicate
outages to customers.
• Collaborate with coworkers and other Chief Information Office (CIO) units to troubleshoot
problems.
• Write and maintain documentation including infrastructure diagrams, troubleshooting articles,
and upgrade plans.
• Develop and maintain recovery procedures.

Additional Comments Knowledge, Skills, and Abilities:
• Demonstrated experience in Operating Systems.
• An Associate's degree in Information Technology, Computer Science, Computer Information
Systems, Telecommunications, Management Information Systems, or Computer Engineering.
• Demonstrated experience with Shell Scripting.
• Demonstrated experience with troubleshooting.
• Ability to demonstrate task ownership and complete assignments from start to finish.
• Ability to effectively work in a demanding with multiple priorities and customers.
• Strong oral and written communication skills.
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to
do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be
restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction,
if an employee’s primary residence location, duties, and work performance are aligned with
telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may
telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with
disabilities. If you need reasonable accommodation for any part of the application and hiring process,
please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and
perspectives. All employees are expected to contribute to a professional environment focused on self -
evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Meredith Holmquist

Telephone 518-474-1924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingSubmit a clear, concise cover letter and resume to https://osc.ny.gov/jobs/openings/information-technology-specialist-2/092423, no later than September 30, 2024.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,
copy the link above and paste it into your web browser. Documents must be sent as unlocked and
accessible attachments.
Reference Item #08359-MLH on your cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Lisamarie Astarita, CIO_HR@osc.ny.gov