NY HELPYes

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 3, Item # 00721

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of the State Comptroller

110 State Street

City Menands

StateNY

Zip Code12236

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program: Non-Competitive Qualifications for appointment under the NYHELPS Program:
Non-Competitive Qualifications for appointment under the NY HELPS Program:
For appointment to an Information Technology Specialist 3 (SG-23), you must have:
1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
OR
2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Transfers:
For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG-23), you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Duties Description • Create and maintain system documentation, as well as diagram the infrastructure of entire systems.
• Collaborate and actively participate with other Chief Information Office (CIO) units to troubleshoot problems within the Office of the State Comptroller’s (OSC) infrastructure.
• Support and maintain processes developed to automate, deploy, and/or support services offered by the Internet Services Administration (ISA) unit.
• Monitor and complete routine health checks of supported software.
• Administer software user management for supported applications.
• Apply security fixes and feature packs on regularly scheduled intervals for all ISA supported software.
• Create and manage detailed plans used for software upgrades.
• Manage software initiatives and policies.
• Oversee software design, installation, configuration, and performance of new software installations as well as upgrades to current systems.
• Create, modify, and maintain scripts and coordinate the scheduling of scripts.
• Provide on-call support for nightly batch processing.
• Ensure nightly batch processing schedules are reviewed.
• Coordinate problem resolution between teams.
• Collaborate and communicate with staff/teams across the organization to ensure OSC objectives and customer needs are adequately addressed.
• Communicate the status of assignments and projects, issues/resolutions, significant decisions, pending matters and conflicting priorities to management.
• Provide recommendations to management regarding organizational initiatives.
• Plan and supervise the activities of staff to ensure ISA duties are performed accurately and timely to established priorities and division goals/strategies.
• Direct and supervise staff by communicating objectives and expectations, allocating resources, assigning tasks/projects, reviewing progress/deliverables, providing constructive feedback, etc.
• Prepare and deliver timely and detailed performance reviews.
• Review and approve required administrative records (timecards, TDS entries, telecommuting journals, etc.).
• Encourage professional development for team members and develop training plans that will enhance the team’s ability to deliver solutions.
• Provide staff with training opportunities, but not limited to on-the-job training, vendor sponsored events, and formal outside training.
• Oversee development of subordinate staff through knowledge transfer across the team.
• Lead staff to promote collaboration within the organization.
• Address personnel and performance issues timely and with discretion.

Additional Comments Knowledge, Skills, and Abilities:
• Demonstrated experience in IIS (Internet Information Services) (3 months to less than 1 year).
• Demonstrated experience including, but not limited to:
• AIX
• Linux
• Redhat
• Windows
• Demonstrated experience installing and upgrading enterprise application server software.
• Demonstrated experience in UNIX shell scripting, PHP, PERL, or JavaScript is desirable.
• Demonstrated experience in analysis and design, and the ability to interact with both technical and business staff, including vendors. Experience should include, but not be limited to:
• Participating and/or facilitating in the design, technical analysis, and implementation of automated systems.
• Translating business requirements into technical specifications including flowcharts and technical diagrams.
• Experience in unit testing and facilitating user acceptance testing with business customers.
• Demonstrated experience with File Transfer Process (FTP) protocols and methodologies.
• Demonstrated experience in troubleshooting enterprise systems and determining where issues exist within system architectures.
• Demonstrated ability to transfer knowledge associated with technical skills, time management skills, appropriate interaction with users and understanding organization structure.
• Demonstrated ability to interact appropriately with users and understand the organizational structure.

Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Meredith Holmquist

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the State Comptroller, Office of Human Resources

110 State street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingSubmit a clear, concise cover letter and resume to https://origin.osc.ny.gov/jobs/openings/information-technology-specialist-3/092426, no later than October 2, 2024.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,
copy the link above and paste it into your web browser. Documents must be sent as unlocked and
accessible attachments.

Reference Item #00721-MLH on your cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Lisamarie Astarita, CIO_HR@osc.ny.gov