NY HELPNo

AgencyTemporary and Disability Assistance, Office of

TitleTemporary Assistance Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Employment and Income Support Programs

40 North Pearl Street

City Albany

StateNY

Zip Code12243

Minimum Qualifications Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

OR

Reachable on the appropriate eligible list in Albany.

Duties Description This full-time Temporary Assistance Specialist 2, G-23 position, will be located in the Emergency Rental Assistance Program Bureau (ERAP), within the Division of Employment and Income Support Programs (EISP).

The New York State Emergency Rental Assistance Program (ERAP) provides significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance.

The incumbent will work with the many different divisions and bureaus within the Office of temporary and Disability Assistance (OTDA), including EISP; Housing, Refugee Services and Disability Determinations; Audit and Quality Improvement; Budget, Finance and Data Management; Legal Affairs; and the Bureau of Contract Management. The incumbent will also work with the two large commercial contracts for the administration of the program, one for the provision of an on-line application processing system and staffing for eligibility determinations, and the other for a Customer Contact Center to respond to inquiries regarding the program and applications

The duties of this position will include, but are not limited to:

• Work with the contractors on transitioning the program to the Office of OTDA;

• Participate in regular status meetings with internal and external stakeholders;

• Respond to client inquiries that come in to OTDA by phone, email, or postal mail;

• Supervise Temporary Assistance Specialist 1, G-18, staff that make eligibility determinations and conduct appeals for households that express disagreement with eligibility determinations; and

• Assist Information Technology Services (ITS) with the functioning of the eligibility system, and make necessary modifications. Provide technical assistance to the contract staff that operate the call center as they address questions received from the pubic and/or applicants.

Additional Comments Conditions of Employment:
You must be a current New York State employee to apply for this position. A full-time, contingent permanent or permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.

Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.

Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.

Remarks:

Interested candidates should send an email with their resume attached to jobpostings@otda.ny.gov and reference posting #24231SNY. DO NOT REFERENCE THE VACANCY ID NUMBER.

NYS OTDA is an Affirmative Action/Equal Opportunity Employer. We actively solicit and encourage applications from Black, Indigenous, and People of Color (“BIPOC”); LGBTQI+ individuals; women; disabled individuals; and military veterans.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

Interested candidates should send an email with their resume attached to jobpostings@otda.ny.gov and reference posting #24231SNY. DO NOT REFERENCE THE VACANCY ID NUMBER.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact OTDA's designee for reasonable accommodation at (518) 474-7284.