NY HELPYes

AgencyHealth, Department of

TitleHealth Systems Specialist 1/Trainee ( NY HELPS) - 03580

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52198 to $82656 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of Aging and Long-Term Care, Center for Residential Surveillance, Division of Residential Support, Centralized Complaint Intake Program

875 Central Avenue

City Albany

StateNY

Zip Code12206

Minimum Qualifications **NY HELPS:
Health Systems Specialist Trainee 1: A bachelor's degree or higher.

Health Systems Specialist Trainee 2: A bachelor's degree and one year of professional experience in accounting, auditing and finance; administrative operations; budgeting; communications, marketing and public relations; corrections and criminal justice; economics, research and statistics; environment; health and human services; human resources and training; information technology; natural and physical sciences; service regulation and compliance; transportation.

Health Systems Specialist 1: A bachelor's degree and two years of professional experience in accounting, auditing and finance; administrative operations; budgeting; communications, marketing and public relations; corrections and criminal justice; economics, research and statistics; environment; health and human services; human resources and training; information technology; natural and physical sciences; service regulation and compliance; transportation.

**Permanent Transfer: Current New York State employee with one year or more of permanent or contingent permanent, competitive service in a Health Systems Specialist 1 (G18) position OR a NYS employee in a position G16 or higher and eligible for transfer under Section 70.1 or Section 70.4 of the Civil Service Law.

Preferred Qualifications: Proficiency with the Microsoft Office suite; customer-service skills and comfort communicating in various forums with variable audiences; ability to interpret State regulations; and a team-oriented mentality; organizational skills and practices. Ability to prioritize multiple assignments.

Duties Description The Centralized Complaint Intake Program (CCIP) operates during the business hours of 8:30am-4:45pm Monday-Friday excluding major holidays. The incumbent will be part of the holiday and weekend on call coverage on a rotating basis. Complaints are received via an offsite call center housed within the Office of Children and Family Services, via email, phone, referrals from other Departments and agencies, fax, and letters. CCIP staff review each facility incident report or complaint to determine if the allegations are or may be regulatory noncompliance, triage based on federal guidelines, route for investigation to the appropriate regional office and program, and/ or refer the case to another state agency. The incumbent will log complaints generated from long term care facility residents and their families, facility staff, advocates, and other stakeholders. Complaints are logged into a centralized database and communicated to surveillance teams, requiring accurate data entry and triage. The incumbent will run various reports and assist in other duties as assigned.

Additional Comments Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development


Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more..

For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

Some positions may require additional credentials or a background check to verify your identity.

Name Stephen Mooney

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street RM 2217, Corning Tower Building, ESP

City Albany

State NY

Zip Code 12237

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference BV/HSS1/03580 included in the subject line or by mail to Human Resources Management Group, BV/HSS1/03580, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.