NY HELPYes

AgencyTaxation & Finance, State

TitleTax Compliance Agent 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $54860 to $66634 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address W.A. Harriman Campus

City Albany

StateNY

Zip Code12227

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class examination for which they are qualified.

This position may be filled as a one-year traineeship. Tax Compliance Agent Trainee 1 starting salary is $51,857.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Tax Compliance Agent Trainee 1:
Either 1. Two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.
OR 2. Two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.
OR 3. 30 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.
OR 4. 60 semester credit hours of college-level study.



Tax Compliance Agent 1:
Either 1. Three years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.
OR 2. Three years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.
OR 3. 30 semester credit hours of college-level study AND two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.
OR 4. 60 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.
OR

The selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations.

OR

The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations.

OR

If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.

Duties Description The incumbent must be able to perform the following essential functions:

• Wear an audio headset to conduct telephone interviews with taxpayers in order to obtain information necessary to negotiate and resolve their collection issues. The position will start with inbound and outbound phone work with the potential to expand to casework based on call volume.
• Navigate various systems and applications to access and interpret information, update records, create documents, prepare reports and forms, and research and enter data;
• Analyze information and facts pertinent to the case, including financial statement applications and other documents, determine a logical conclusion and proceed accordingly;
• Communicate effectively, both verbally and in writing, with the public, taxpayers, representatives, and Department personnel, by responding to inquiries either in writing or by telephone;
• Create and issue legal documents, such as warrants, levies, and income executions, to enforce collection of delinquent taxes;
• Interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the policies and procedures of the Civil Enforcement Division with respect to the collection of delinquent taxes;
• Work independently and exercise good judgment monitoring multiple tasks or work assignments;
• Be detail oriented and organized;
• Demonstrate initiative and self-motivation;
• Develop and use strong analytical skills;
• Effectively and efficiently manage a collections case load based on unit policies, procedures and the Tax Law;
• Adhere to the secrecy provisions and confidentiality rules of the Federal and New York State Tax Law; and
• Adhere to the Department rules and policies including Code of Conduct, ethic practices, time and attendance rules and regulations.

Additional Comments New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

Name Christopher Johnston

Telephone 5184578459

Fax

Email Address External.Application@tax.ny.gov

Address

Street WA Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, unofficial transcript, and cover letter. https://www7b.tax.ny.gov/HELP/gateway/HELP.home