NY HELPNo

AgencyVictim Services, Office of

TitleOffice Assistant 3

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $54860 to $66634 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Minimum Qualifications Permanent service in this title or one year of permanent competitive or 55b/c service in a title SG-12 or higher and otherwise eligible for transfer under Section 70.1 of Civil Service Law. Candidates on the eligible list will be considered and need not apply to this posting.

Duties Description This position is the supervisory position for the Claims Processing Unit. Duties will focus on the supervision of staff and the oversight and coverage of the various tasks of the unit.

• Monitor incoming Victim Service Portal claim applications and paper victim compensation claim applications on behalf of victims of crime.
• Answer phone calls to the Agency’s primary phone numbers and route calls as appropriate and as directed.
• Monitor shared email inboxes for Claims Intake and Emergency Awards, taking appropriate action for each inquiry.
• Provide training on how to use work equipment, as well as how to execute office and Agency procedures.
• Assign work to staff, schedule assignments, develop workflows, and establish work performance standards.
• Review work performance and production, determine the nature of problems, and
take corrective action as needed.
• Evaluate the quality, quantity, and timeliness of work.
• Evaluate the performance of staff and prepare performance evaluations.
• Provide subordinates with specific instructions concerning the preparation of
documents, processing of materials, and maintenance of records.
• Participate in the hiring process for subordinate staff.
• Respond to ad hoc external and internal inquiries, verbally and/or written.
• Perform Agency mail duties and other duties as assigned.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEIA@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Schuyler Younkin

Telephone 518-485-6816

Fax (518) 457-4000

Email Address dcjsjobs@dcjs.ny.gov

Address

Street 80 South Swan Street, 6th Floor

Alfred E. Smith Building/DCJS - Human Resources Management

City Albany

State NY

Zip Code 12210

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting # 173030 on your cover letter.

DCJS was named to the Times Union’s list of 2017 through 2024 Top Workplaces as voted on by our employees.