NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Minimum Qualifications Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

In the event an eligible list for this title does not exist, or has less than three acceptors, a current New York State employee with one year of permanent, contingent-permanent or 55-b/c service as a Taxpayer Service specialist 1 or Taxpayer Services specialist 1 (SL) may be appointed on a provisional basis.

Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam.

Duties Description • Elicit business requirements and rules from subject matter experts and stakeholders;
• Create, validate, and maintain process documentation such as Business Process Documents and Detailed Design Documents,, business rules, and additional specifications (including flow charts, process models and technical specifications);
• Working closely with program and IT staff, stakeholders, and Business Analysts from other units;
• Planning and performing system research and gathering information;
• Participating in the design and development of the to-be state, identifying and documenting changes;
• Developing test conditions and scenarios;
• Testing system functions and documenting results;
• Identifying and reporting defects;
• Evaluating solution performance against business goals and objectives;
• Assisting with developing training and user support materials;
• Demonstrate strong, professional, respectful communication skills, both verbally and in writing; and
• Oversee and supervise project team(s) consisting of project analysts and testing support staff
• Adhere to the Department rules and policies including Code of Conduct, ethical practices, time and attendance rules and regulations.

Additional Comments Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY.



New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Name Anjuli Barcomb

Telephone 518-530-4639

Fax

Email Address tax.sm.RecruitmentTeam2@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify with their resume to the email address above.

Please reference the vacancy ID number, Taxpayer Services Specialist 2 and the Systems Innovation Division in the subject line of your response.



Current NYS employees may be contacted for their Social Security Number to verify their employment.