Review Vacancy
AgencyGeneral Services, Office of
TitleTraining & Development Coordinator - VID 177235 - Coordinator, Cultural & Language Access Services
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $84156 to $106454 Annually
Appointment Type Contingent Permanent
Duties Description Under the supervision of the Community Collaborations and Outreach Manager, the Training and Development Coordinator will assist the New York State Office of Language Access, housed within the Office of General Services, in developing educational and training materials to support the effective and efficient implementation of the language access law; coordinating activities for the language access certification program; and identifying opportunities to create and deliver educational and training resources toward promoting language access rights in New York State and to increase access to government services for people with limited English proficiency across New York State.
Duties may include, but are not limited to:
• Identify training and development needs within covered agencies and external stakeholder groups.
• Expand training and development resources necessary to support the implementation of the language access law and to increase access to government services for people with limited English proficiency across New York State.
• Handle project management of the language testing and training plan for OLA, including Pilot Language Access Certification Program and future augmented iterations of this program.
• Onboarding new State Agency Language Access Coordinators and Deputy State Agency Language Access Coordinators
• Coordinate language fluency testing for covered agencies.
• Establish and keep track of measures to determine and report out on success of any training or development initiatives.
• Assist covered agencies troubleshoot issues related to language services provided by covered agencies and identifying opportunities to create resources to help proactively address common challenges.
• Recommend additional trainings specific to stakeholder needs.
• Develop and deliver trainings on specific and general language access topics, including train the trainer, to State Agency Language Access Coordinators and other public-facing staff.
• Create and/or deliver a range of trainings using classroom, online and blended learning; communicate specific individual training needs to the training lead.
• Monitor and review the progress of trainees through questionnaires, discussions, and other tools to be able to report out to Community Collaborations & Outreach Manager and Deputy Director monthly, or as needed.
• Develop educational materials to raise awareness about language access rights in New York State and delivering to strategic partners in the community, including in-language educational materials for New Yorkers with LEP.
• Updating statewide Language Access Training as needed.
• Design system and related tools for the development of NYS workforce language bank.
• Travel as needed, within New York State mainly, to conduct outreach in different regions.
• Participate in and support statewide outreach initiatives involving sensitive cultural issues and language barriers.
• Attend meetings with advocates, legislature, state agencies, and other stakeholders as needed.
Minimum Qualifications Bachelor’s degree in education, Cultural Studies, Languages, Social Work, Public Administration or related field AND three or more years of experience in the coordination of services designed to assist individuals with Limited English Proficiency (LEP). This experience must include cultural competency.
and knowledge of program specifically designed for the needs of a culturally diverse population. In addition, must be proficient in at least one language other than English.
Substitution: four years of the specialized experience described above may substitute for the bachelor’s degree; a master’s degree in education, Cultural Studies, Languages, Social Work, Public Administration, or related field may substitute for one year of the specialized experience.
Preferred Qualifications:
• Training experience with a government agency preferred.
• Strong customer-focused background; demonstrated experience and high degree of comfort creating and delivering trainings both face-to-face and remotely.
• Interpersonal skills that enable you to work with people at all levels of an organization, different levels of government and directly with the community.
• Written and spoken communication skills that allow you to inform and advise others clearly.
• Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely.
Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.
NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.
Downstate adjustment: $3,400.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HRresumes@ogs.ny.gov
Address
Street NYS Office of General Services, HRM
31st Floor Corning Tower, Empire State Plaza
Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.