StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 1, Ref. #17455

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $41993 to $53606 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 12 AM

To 12 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus Building 22

City Albany

StateNY

Zip Code12226

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, G-14, OR in a position at G-12 or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Candidates eligible for consideration under Section 70.4 with one year of permanent competitive service in G-12 or above with active status on the eligible list for this title and those eligible for consideration under Section 55-b/c are also encouraged to apply. For 55-b/c consideration, candidates must satisfy at least one of the following:

1. Associate's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems; OR

2. A minimum of 60 college semester credit hours including at least 15 credit hours in computer science; OR

3. A total of one year of experience in the following computer related areas: network, sever, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

Preferred Qualifications: The ideal candidate will have excellent interpersonal skills and be able to communicate well using both written and oral communication; solid analytical, technical, and problem-solving skill sets; and the ability to prioritize and multi-task efficiently.

Experience with the following is desirable:
• Microsoft Office Suite
• Internet Explorer, Firefox, and Chrome
• Windows 7
• Troubleshooting Desktops and Laptops
• Internet ExplCitrix
• Cisco
• VOIP
• SharePoint
• Active Directory
• LanDesk
• ServiceNow
• Office 365
• Remote Desktop
• Web based/Portal Applications

Duties Description Within the Public Safety Cluster Customer Call Center, the Information Technology Specialist 1 will be responsible for supporting users at many levels of NY State government, including the Department of Criminal Justice, NYS Police, and the Department of Corrections and Community Supervision. The incumbent will be required to triage, resolve, and escalate questions or problems of both internal and external customers with issues affecting the availability of systems such as eJusticeNY Integrated Justice Portal, Safe Act, and the Statewide Automated Biometric Information System (SABIS). The incumbent will address incidents for both internal and external customers, using multiple communication technologies (e.g. phone, email, instant messaging, etc.); and will be responsible for recording customer interactions in ITSM for subsequent reporting, escalation to designated resolver groups, and periodically following up on incidents to ensure continuity of customer service.

Additional Comments This work unit covers multiple shifts; work hours and shift to be discussed at time of interview. Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 1, ref. #17455. Please clearly indicate how you meet the minimum requirements for this position. Your Social Security number may be required in order to confirm your eligibility.