Review Vacancy
AgencyTeachers' Retirement System
TitleRetirement Systems Information Representative 1/Trainee
Occupational CategoryOther Professional Careers
Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)
Salary RangeFrom $76378 to $99656 Annually
Duties Description Position Summary
Retirement Systems Information Representative 1/Trainees communicate benefits-related information to NYSTRS members and, by doing so, help ensure that members have all the information they need to make educated decisions about their benefits and retirement plans.
The position of Retirement Systems Information Representative 1/Trainee is a two-year traineeship leading to a salary grade 18. The first year of the traineeship is equated to a grade 14. The second year of the traineeship is equated to a grade 16.
The department is seeking to fill five (5) vacancies.
NY HELPS Program Information
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
Job Duties
The duties of the Retirement Systems Information Representative 1/Trainee include, but will not be limited to, the following:
• Building an in-depth knowledge of NYSTRS’ benefits and services, and developing a strong aptitude using all available programs and resources
• Serving as a Contact Center agent—responding to member phone calls and various types of written correspondence
• Conducting in-person and video consultations at System headquarters
• Preparing and delivering group benefit presentations
• Representing NYSTRS at benefit fairs
Please note: Field consultations, group benefit presentations, and benefit fairs involve driving to various locations within New York State, and some may require an overnight stay. Accordingly, a valid driver’s license is required for this position.
Work Modality
Currently we have a hybrid work schedule which may be subject to change in the future.
Selected candidates are required to be in-person for the first 90 days of employment.
A valid driver's license is required
Some travel is required (The first year of the traineeship will be in-office; the second year of the traineeship there will be minimal travel and in year three and beyond, travel is a component of the work, and you can expect to travel within NYS delivering presentations to teachers about their retirement benefits. Currently the travel is less than 15% of an Information Representative's schedule)
When traveling Representatives carry a laptop and small projector to the locations visited
Minimum Qualifications EITHER: 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as a Retirement Systems Information Representative 1 (SG-18); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.
To be appointed via the NY HELPS program, you must meet the following requirements:
Retirement Systems Information Representative Trainee 1 (Grade 14): Four years of experience conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.
Retirement Systems Information Representative Trainee 2 (Grade 16): Five years of experience conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.
Retirement Systems Information Representative 1 (Grade 18): Six years of experience conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.
Substitutions: An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
Preferred Qualifications
Commitment to providing exceptional customer service
Excellent communication skills
Excellent interpersonal skills
Strong analytical skills including benefits calculations
Strong writing skills
Ability to exercise good situational judgement, flexibility, and tactfulness in interactions with internal and external customers
Customer service experience, preferably in a contact center
Experience presenting to groups
Experience using PowerPoint to create and deliver presentations
Additional Comments In order to be considered you must submit your resume and application to our application tracking system: https://www.nystrs.org/careers/job-opportunities/
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruitment@nystrs.org
Address
Street 10 Corporate Woods Drive
Notes on ApplyingIn order to be considered for this position, you must apply directly to the posting on our applicant portal. The link to the applicant portal is: https://www.nystrs.org/Careers/Job-Opportunities. Resumes received via email will not be considered.