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Review Vacancy

Date Posted 02/05/26

Applications Due02/20/26

Vacancy ID208921

NY HELPNo

AgencyHealth, Department of

TitleProgram Aide - 89503

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Office of Health Insurance Programs / Division of Operations and Systems/ Bureau of Privacy, Security and Compliance

11 Corporate Woods, 3rd Floor

City Albany

StateNY

Zip Code12211

Duties Description Under the direction of the MAS 1, the incumbent will fulfill requests for authorized Claim Detail Reports (CDR).
Specific duties include but are not limited to the following:
Sort and open mail. If appropriate, distribute among coworkers for processing.
Assess requests for processing. File processable requests for further action. Mark unprocessed requests for returns, including comments to clarify reasons for rejection.
Log requests into tracking database. Mark requests for future processing. Maintain accurate counts in Excel count sheet of incoming and outgoing requests.
Look up Medicaid ID numbers, both CINs and archival RIDs, in eMedNY and legacy WMS databases, recording ID numbers for future processing.
Generate Claim Detail Reports from the Medicaid Data Warehouse.
Assemble response packets. Address, fill and mail out envelopes. Archive completed requests. Mark request complete on tracking database.
Incumbent shall be responsible for ordering and maintaining office supplies.

Minimum Qualifications NYS employee with one year or more of permanent or contingent-permanent competitive service as a Program Aide, G-13 or a current NYS employee with one year of permanent or contingent-permanent competitive service in a title allocated to G-11 or higher, and eligible for transfer to Program Aide under Section 70.1 of the Civil Service Law.

Preferred Qualifications: Familiarity with DOH systems such as eMedNY, MDW and WMS. Proficiency in verbal and written communication skills, organizational skills, ability to work independently and in teams to completion, use of MS office suite, and critical thinking skills. Familiarity with HIPAA and privacy regulations and with fundamentals of data security. Familiarity with administrative tasks, including ordering and maintaining office supplies and working with common office equipment.

Additional Comments The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.

NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resource Management Group

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/89503/PA included in the subject line or by mail to Human Resources Management Group, EM/89503/PA, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.

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