Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, Ref. #70161
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.
Duties Description Within Chief Operations Office Network and Telecommunications, the Information Technology Specialist 2 will support implementation and ongoing operation of telecommunication services provided to the DOCCS including but not limited to Mobile Devices, Inmate Phone services, and Administrative Phone services at correctional facilities, administrative offices and Community Supervision offices. The incumbent will be responsible for coordinating fault isolation and repairs with multiple vendors statewide, creating and managing ITSM service tickets, and the creation and management of requests for new services. The incumbent will also assist with the ongoing conversion of DOCCS’ locations to uniteNY VoIP services and the pending conversion of DOCCS approximately 1,600 mobile device inventory to iPhones; and, upon award of a new contract, the implementation of a new Inmate Phone system at the 54 correctional facilities statewide. The incumbent will be responsible for the review and verification of vendor quotes and charges related to the services listed above, and will assist with the review, updating, and maintenance of records related to the systems listed above. The incumbent will also be responsible for other duties as assigned.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza, P.O. Box 2062
Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 2, Ref #70161. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required in order to confirm your eligibility.