Review Vacancy
TitleOffice of Workforce Development Intern - Hourly - Batavia
Occupational CategoryOther Professional Careers
Bargaining UnitOSU - Operational Services Unit (CSEA)
Salary RangeFrom $17.35 to $20.42 Hourly
Jurisdictional Class "Other" (generally Military Law positions)
Duties Description Roles & Responsibilities
• Customer Engagement: Welcome visitors, assist with check-ins, and guide individuals to the appropriate staff or department based on their needs.
• Front-Line Support: Answer phones, help route inquiries, and provide timely responses to common customer requests.
• Resource Room Assistance: Support customers with resumes, job applications, and navigation of workforce tools (e.g., VCC, InterviewStream, Coursera, Northstar).
• Digital Literacy Coaching: Provide basic computer and technology assistance, including email setup, online applications, and job search platforms.
• Workshop & Event Support: Assist with scheduling, sign-ups, marketing, and facilitation of in-person and virtual workshops, job fairs, and recruitments.
• Project Work: Contribute to initiatives such as developing SharePoint/Microsoft Forms
Minimum Qualifications MINIMUM QUALIFICATIONS:
• Be 18 years of age or older
• Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State*
• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program), or be a currently enrolled graduate student or accepted in a graduate degree program
• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent
Preferred Skill sets:
Customer Service
Degree Concentrations Requested:
• Business Administration
• Communications Studies
• Human Resources
• Liberal Arts
• Public Administration
• Social Science
Additional Comments Preferred minimum education level: Sophomore
Preferred maximum education level: Graduate Student
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
Street State Office Campus, Building 12
1220 Washington Ave
Notes on ApplyingQualified candidates should copy the web address below into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 211655
Title: Office of Workforce Development Intern
Location: Batavia
Please submit a resume and cover letter demonstrating how you meet the minimum qualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.
All documents must be received by April 24, 2026. Upload all documents as unlocked and accessible files.
If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)