Review Vacancy
AgencyTaxation & Finance, State
TitleTaxpayer Services Specialist 1 (NYHELPS)
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $53764 to $68630 Annually
Duties Description The incumbent will be required to:
• Work with stakeholders to support existing business processes;
• Assist in supporting system development activities;
• Assist in user testing activities;
• Assist in system deployment activities;
• Assist in the development of procedures as new processes are implemented;
• Assist in preparing documents, reports, spreadsheets, and process flows;
• Resolve routine problems and issues;
• Communicate effectively with staff, supervisors, managers and directors, both orally and in writing;
• Interact with managers, supervisors, and Bureau and Division directors to gather information and data;
• Be detail-oriented and follow through with all aspects of assignments through completion;
• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; and
• Adhere to the Department's time and attendance rules and regulations.
Minimum Qualifications The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: A budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same Department or to change line items within the same funding source. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations.
If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:
Eligibility for appointment:
a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)
b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;
c) Candidates reachable on the appropriate eligible list for this title and location;
d) Employees eligible for transfer.
e) This position may be filled as a two-year traineeship
Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE MINIMUM QUALIFICATIONS:
• Taxpayer Services Specialist Trainee 1
An associate’s degree or completion of 60 semester credit hours.
• Taxpayer Services Specialist Trainee 2
An associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.
• Taxpayer Services Specialist 1
An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.
Starting salary for Taxpayer Services Specialist Trainee 1 $45,494
Starting salary for Taxpayer Services Specialist Trainee 2 $50,844
Starting salary for Taxpayer Services Specialist Journey $53,764
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.
Additional Comments New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).
Workday hours to be discussed at time of interview.
Some positions may require additional credentials or a background check to verify your identity.
Email Address External.Application@tax.ny.gov
Address
Street W A Harriman State Office Campus
Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume and cover letter.
https://www7b.tax.ny.gov/HELP/gateway/HELP.home
**Current and former NYS employees may be contacted for your Social Security Number for verification purposes. **