NY HELPNo

AgencySUNY Geneseo

TitleOffice Assistant 3

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $56506 to $68630 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Livingston

Street Address 1 College Circle

City Geneseo

StateNY

Zip Code14454

Duties Description The Office Assistant 3 (OA3) serves as a senior administrative support professional within the Office of the Registrar and is responsible for coordinating and overseeing the office’s front?line customer service operations. This position supervises the Administrative Assistant 1 and student aides, ensuring high?quality service delivery across all communication channels, including email, phone, and in?person inquiries. The OA3 provides guidance on complex student questions, triages escalated issues, and helps maintain a welcoming and efficient service environment.

In addition to supervisory and customer?service responsibilities, the OA3 manages several key Registrar functions requiring accuracy, judgment, and independent decision-making. These include processing student leaves of absence and withdrawals, coordinating the intake and evaluation workflow for transfer credit, and overseeing the implementation and ongoing management of the EdVisorly transfer platform. The position works closely with Registrar leadership to monitor workload, identify process improvements, and ensure the accurate and timely handling of student academic records.

The OA3 also supports higher?level data and record?maintenance projects, including data cleanup and validation, tracking and reporting on service metrics, and assisting with initiatives that enhance operational efficiency and data integrity. The incumbent must maintain strict confidentiality of student records, exercise strong organizational and communication skills, and demonstrate a commitment to student?centered service.

Minimum Qualifications Candidates must have permanent appointment in an Office Assistant 3, SG-14, classified position; be reachable for appointment on the current NY State Civil Service canvass list for SUNY Geneseo’s area location for an Office Assistant 3, SG-14 position; or be transfer eligible to the Office Assistant 3, SG-14 position.

Applicants must be eligible to work in the United States without a visa sponsorship.

Some positions may require additional credentials or a background check to verify your identity.

Name Heather Orme

Telephone 585-245-5616

Fax

Email Address jobs@geneseo.edu

Address

Street 1 College Circle

City Geneseo

State NY

Zip Code 14454

Notes on ApplyingFor more information and to submit your application visit https://jobs.geneseo.edu/postings/5513.