StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2, ref. #15968

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 N. Pearl Street

City Albany

StateNY

Zip Code12243

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18, OR in a position at the G-16 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Preferred Qualifications

• Knowledge in Enterprise Content Management (ECM).
• Experience deploying projects while supporting ongoing mission critical applications.
• Ability to work independently and collaboratively within a driven ECM team.
• Active in finding ECM solutions and ensuring ECM environment uptime.
• Strong communication skills.
• Flexibility in adjusting to changing priorities.
• Experience with Electronic Content Management systems; preferably FileNet.
• Experience with some of the following technologies: Windows/Linux VM’s, AIX, Web Applications, Java, WebSphere, Storage Systems, Networks, Network Security, and Databases.
• Experience working with the various ITS teams and vendors to resolve product issues;
• Experience patching and enhancing an ECM environment while ensuring operational uptime.
• Experience working with Service Now and managing service calls with vendors.

Duties Description The Enterprise Content Management (ECM) Center of Excellence has the strategic potential to assist the Office of Information Technology Services (ITS) in delivering state-of-the art business processes to NYS agencies. The candidate for this position would be part of a team that is moving ECM from the back office to the forefront, positioning ECM as a Service thereby reducing costs while revolutionizing an organization’s operational effectiveness and business processes. This center has a fully featured ECM environment. Currently Content Engine, Process Engine, Datacap, and Internet Content Navigator products are deployed. FileNet System Monitor, Case Analyzer, and Records Management are slated to be deployed.

This ECM team already supports NYS strategic applications/services including:
• OGS/Business Service Center’s Invoice Processing (3,500 users statewide);
• Imaging/Enterprise Document Repository (I/EDR), 35,000 users, 2M images per week.

With this foundation of expertise and products, this ECM team is poised to significantly expand in scope and magnitude, becoming the premier ECM group in ITS. Reporting directly to an Information Technology Specialist 4, SG-25, within the Human Service Cluster, the incumbent will perform the duties listed below.

Duties include, but are not limited to:

• Deliver ECM services in coordination with the ECM team and according to the requirements of the supported business units;

• Ensure operational uptime of ECM services;

• Coordinate with business units to develop ECM requirements;

• Ensure that the agreed to ECM requirements are thoroughly implemented within the related timeframe and budget;

• Develop and monitor relevant project plans;

• Proactively identify, report, and resolve issues that may impede the ability to deliver ECM services;

• Communicate within the team, to management, and to users in a clear, professional manner;

• Develop reports as needed;

• Participate in the formulation and adherence to internal processes, Quality Assurance (QA) standards, guidelines, and procedures all designed to ensure ECM operational uptime;

• Engage the associated teams, be it servers, networks, databases, as well as vendors to respond, identify, and resolve technical problems in a thorough and rapid manner.

Additional Comments This is an Office of Information Technology Services (ITS) position in the Human Services Cluster and will be located at 40 North Pearl St, Albany.

Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name Mary Weaver

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please submit a cover letter and resume to the attention of Mary Weaver and indicate that you are applying for Information Technology Specialist 2, Ref. # 15968. Please clearly state how you meet the minimum qualifications. Your Social Security Number may be required to confirm your eligibility.