NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 3 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 28 Liberty Street, 16th Floor

City New York

StateNY

Zip Code10005

Duties Description Under the direction of a Manager Information Technology Services 1, the Information Technology Specialist 3 (SG23) will be a member of the Desktop Support NYC team in the IT Client Services section, which is responsible for customer support, desktop and software support, A/V support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives.
Duties:
• Provide timely second-level hardware and software support as part of the Desktop Support NYC team to agency employees at the OAG’s 28 Liberty office and other OAG locations as needed.
• Ensure service level expectations are in place, communicated and followed.
• Perform all aspects of the hardware device lifecycle management process.
• Provide hands-on support for agency-wide hardware/software initiatives.
• Manage tickets in the ServiceNow ticket tracking database including updating calls with actions and resolutions as necessary.
• Assist with asset inventory tracking, including reviewing on site stock, requesting equipment purchases or restocking shipments and updating the asset database information.
• Coordinate and manage device and system testing and troubleshooting as needed.
• Perform staff recruitment, retention, supervision and performance management activities.
• Other duties as assigned.

Travel to OAG regional offices may be required at times.

Minimum Qualifications Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Transfers:
For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024 and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025 or later will be addressed with a subsequent cover-in.

Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program:
Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

OR

A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Preferred Qualifications:
• 5 or more years of desktop support experience including laptops, desktops, Windows/Mac operating systems, Microsoft Office apps, and enterprise ticket management platforms.
• Ability to work effectively with employees at all levels of the organization.
• Strong interpersonal, written and oral communication skills.
• Ability to work with minimal supervision.
• Ability to react quickly to shifting priorities.
• A commitment to superior customer service.
• Strong organizational skills and attention to detail.
• Experience installing, testing and troubleshooting computer hardware.

Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG. This agency does not participate in E-Verify for work authorization purposes.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

*Positions in New York City have an additional $4,000 added to the annual base salary for location pay.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on ApplyingPlease send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to HR.Recruitment@ag.ny.gov. Please include Vacancy ID #216032 for prompt routing and review.

For more information about the OAG, please visit our website: www.ag.ny.gov.