NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Representative 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $47695 to $58447 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 299 Old Niskayuna (Wade) Road

City Latham

StateNY

Zip Code12110

Duties Description Under the direction of a Real Property Analyst or Taxpayer Services Representative 2, the Taxpayer Services Representative 1 performs the following duties:

•Effectively communicate both verbally and in writing.

•Work independently and exercise good judgment in monitoring multiple work assignments.
•Demonstrate initiative and self-motivation.

•Access pertinent information from various databases and processing systems to identify and accurately resolve taxpayer issues related to property tax STAR.

•Use software tools such as SQL, SPSS and Excel to analyze, create and manipulate large scale databases in the Sybase and DB2 environments.

•Review and make determinations on appeals filed by homeowners regarding eligibility for STAR.

•Act independently to research and resolve complex issues within specific timelines.

•Adhere to the Department’s time and attendance rules and regulations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS): For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:
This position may be filled as a traineeship, appointment level is at the discretion of the hiring agency.

Taxpayer Services Representative Trainee, equated to SG-9: $42,641
• One year of full-time experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts
OR
• Thirty semester credit hours of college-level study.

Taxpayer Services Representative 1, SG-11: $47,695
• Two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts
OR
• Sixty semester credit hours of college-level study.

PLEASE NOTE: UNOFFICIAL TRANSCRIPTS OR DIPLOMA MUST BE INCLUDED WITH YOUR APPLICATION AND SHOW THE FOLLOWING:
• Your name
• School name
• Degree concentration or major
• Degree was awarded
• Date degree was awarded

Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfm

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval. Due to the nature of positions in PSSB, hired employees will not be eligible to telecommute after the training period.

Some positions may require additional credentials or a background check to verify your identity.

Name Tax Recruitment Team 2

Telephone

Fax

Email Address External.Application@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, transcripts and cover letter.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

NOTE: Former and current NYS employees may be contacted for their social security number to verify NYS work history and eligibility.

55-b eligible employees must include their letter of eligibility with their application.

-------------------FOR NY HELPS APPLICATIONS WHERE YOU QUALIFY BASED ON EDUCATION-------------------
Transcripts must show:
1. Your name
2. School name
4. At least 30 or 60 semester credit hours completed OR Associate’s or higher degree was awarded
5. Date degree was awarded if applicable
6. Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfm

Failure to provide proof that you meet the minimum qualifications may result in your application being disqualified.