NY HELPNo

AgencyGeneral Services, Office of

TitleProgram Aide - VID 217939

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1220 Washington Ave.

City Albany

StateNY

Zip Code12226

Duties Description • Provide day-to-day maintenance and support for BSC Human Resources platforms (HCM and LATS-NY).
• Conduct UAT activities related to LATS-NY and HCM system changes and enhancements, including writing and executing test scripts, performing end-to-end testing, and reviewing documented issues.
• Troubleshoot reported HR system defects, create tickets to address them, and escalate, as necessary.
• Coordinate, set up, request, and track HR systems access for assigned BSC HR systems.
• Update and maintain BSC-owned HCM system tables and independently update complex tables as required.
• Work with the LATS-NY vendor to resolve system issues and facilitate system changes, including writing change request specifications, to meet current and future agency business needs.
• Conduct requirements gathering activities for report/query creation and system enhancements.
• Assist with system-related transition activities for onboarding new BSC customer agencies.
• Identify and implement system improvements related to standardization, best practices, and LEAN principles.
• Perform tasks associated with data collection and analysis, including collecting, tabulating, and analyzing data.
• Develop, maintain, and update database programs.
• Create tables and charts, and draft reports to document analyses and procedures.
• Research laws, rules, and regulations in support of Human Resources.
• Participate in discussions with customers to understand current Human Resources practices and system functionality, identifying potential gaps in both business practices and system needs.
• Create HR system Job Aids as needed.
• Complete special assignments as needed.


The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1of the Civil Service Law.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/SP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.