Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 1, Ref #10479
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $41993 to $53606 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, G-14, OR in a position at G-12 or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
Candidates eligible for consideration under Section 70.4 with one year of permanent competitive service in G-12 or above with active status on the eligible list for this title and those eligible for consideration under Section 55-b/c are also encouraged to apply. For 55-b/c consideration, candidates must satisfy at least one of the following:
1. Associate's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems; OR
2. A minimum of 60 college semester credit hours including at least 15 credit hours in computer science; OR
3. A total of one year of experience in the following computer related areas: network, sever, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
Preferred Qualifications: The candidate should have superb interpersonal skills and be able to communicate well using both written and oral communication. They should possess a solid analytical, technical, and problem-solving skill set. The candidate should be able to prioritize and multitask efficiently, and exhibit an ability to work as part of a team.
Experience with the following is required:
• Microsoft Office Suite
• Internet Explorer, Firefox, and Chrome
• Windows 7
• Troubleshooting Desktops and Laptops
Experience with the following is desirable:
• Citrix
• Cisco
• VOIP
• SharePoint
• Active Directory
• LanDesk
• ServiceNow
• Office 365
• Remote Desktop
• Web based/Portal Applications
Duties Description This position is for an Information Technology Specialist 1 at the Public Safety Customer Call Center (PSCCC). The candidate will be responsible for supporting users at many levels of NY State government, including the Department of Criminal Justice, NYS Police, and the Department of Corrections and Community Supervision.
The Public Safety Customer Contact Center customer base is almost 50,000 users, and is the central point of contact for all critical systems that support NY state law enforcement and judicial departments. It provides 24x7x365 day support for a multitude of critical systems such as arrest processing, criminal rap sheets, sex offender registry, and AMBER alerts.
As a member of the PSCCC, the incumbent will be required to triage, resolve, and escalate questions or problems of both internal and external customers with issues affecting the availability of systems such as eJusticeNY Integrated Justice Portal, Safe Act, and Statewide Automated Biometric Information System (SABIS). The incumbent will address incidents for both internal and external customers using multiple communication technologies (e.g. phone, email, instant messaging, etc.), and will be responsible for recording customer interactions in ITSM for subsequent reporting, escalation to designated resolver groups, and periodically following up on incidents to ensure continuity of customer service.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street Empire State Plaza, P.O. Box 2062
Notes on ApplyingTo apply, please send a cover letter and resume attention Amy Sacco and clearly explain how you meet the minimum qualifications for this position, by e-mail, fax, or post office mail. Please indicate that you are applying for an Information Technology Specialist 1, ref # 10479. Your Social Security number may be requested in order to confirm your eligibility.