StateJobsNY

NY HELPNo

AgencyCivil Service, Department of

TitleEmployee Insurance Reviewing Clerk 2

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $45018 to $54678 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Empire State Plaza

Swan Street Building, Core 1

City Albany

StateNY

Zip Code12239

Minimum Qualifications Eligible for 70.1 transfer (Current NYS Employees Only)

Duties Description First-level supervisor within Program Administration Unit, which assists enrollees in the New York State Health Insurance Program (NYSHIP) and State and local government agency Health Benefits Administrators (HBAs) with maintenance of enrollment in health, dental, vision and life insurance benefits.
• Provide general and specific NYSHIP program, enrollment and eligibility information in person or by phone to HBAs, enrollees, or other applicable parties in State agencies or NYSHIP participating public employers.
• Explain and interpret applicable rules, regulations, polices and/or procedures in person or by phone to HBAs, enrollees, or other applicable parties in State agencies or NYSHIP participating public employers.
• Processes and assists enrollees, HBAs and subordinate staff with completing more complex enrollment transactions and corrections to enrollment data.
• Assists subordinates with complex account reconciliation.
• Assign work and review work for accuracy of subordinates.
• Ensures that the enrollee and HBA assistance telephone lines are adequately staffed.
• Prepares monthly narrative and statistical reports.
• Reviews written replies drafted by subordinates and prepares written responses to complex and escalated requests from enrollees and HBAs. Monitors subordinates’ responses to inquiries from enrollees and HBAs.
• Answers complex and escalated questions posed by subordinates, enrollees, HBAs and/or their representatives regarding rules and regulations of NYSHIP.
• Assists with testing of system changes.

Additional Comments Authorization to fill this position is pending Division of Budget approval

Some positions may require additional credentials or a background check to verify your identity.

Name Mary Jane McGuire

Telephone 518 473-4306

Fax 518 473-4331

Email Address Resumes@cs.ny.gov

Address

Street Empire State Plaza

Agency Building 1

City Albany

State NY

Zip Code 12239

Notes on ApplyingWhen applying, please indicate in your cover letter how you meet the qualifications for appointment.