Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, ref# 18CSL
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, SG-18 OR in a position at the SG-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
Duties Description The NYS Office of Information Technology Services (ITS) are seeking energetic, knowledgeable Information Technology Specialist 2, SG-18s for a variety of positions across the agency. For information on specific opportunities within the agency, please review the Vacancy Posting ITS 2 Candidate Interest Sheet available at https://its.ny.gov/vacancy-examination-information and submit it with your cover letter and resume.
Under the direction of an IT supervisor, the Information Technology Specialist 2 is responsible for performing or assisting in performing technical and agency program support IT activities related to network and system design, configuration, maintenance, and security; customer support; business/systems analysis and design which may include web site development; and the design, development and administration of database systems.
Duties may include:
• Consult with users to ascertain required project scopes, business requirements and deliverables for computerized systems and document those systems;
• Prepare functional specifications that define the system being proposed to meet business requirements;
• Document workflow processes; prepare ad-hoc reports, as needed.
• Assist in the determination of the systems life cycle and utilize project scheduling and control techniques;
• Develop test plans, test conditions and validate testing;
• Develop use cases, high-level conceptual design documents, and detailed functional design specifications for new applications or enhancements to existing applications;
• Create/maintain test error reporting and tracking for error identification and resolution;
• Perform quality assurance activities;
• Provide 2nd level helpdesk support for existing and future systems and applications;
• Create and oversee needed workflows, scheduled jobs and tasks for various agency applications;
• Develop user training and support materials and application documentation including online help and technical bulletins. Assist in the training of users and customer support (Help Desk) personnel;
• Provide project management assistance, portfolio management support, and performance metrics support;
• Provide technical assistance to application programmers, analysts, and other department employees during the design, development, and testing phases of projects;
• Assist in the installation, operation and maintenance of any desktop hardware and software which can include PCs, laptops, operating systems, mobile devices, applications, printers, and video conferencing systems;
• May supervise lower level IT and/or support staff.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.RecruitmentA@its.ny.gov
Address
Street NYS Office of Information Technology Services
Empire State Plaza, PO Box 2062
Notes on ApplyingPlease visit https://its.ny.gov/vacancy-examination-information to obtain and complete an ITS 2 candidate interest form outlining current available positions. Please submit it with a clear, concise cover letter and resume indicating that you are applying for Information Technology Specialist 2, ref# 18CSL and clearly describing how you qualify by July 13 to HR.RecruitmentA@its.ny.gov, or mail to:
Human Resource Services, ITS 2 Recruitment
Empire State Plaza
PO Box 2062
Albany, NY 12220.
Your Social Security number may be required in order to confirm eligibility.