Review Vacancy
AgencyTeachers' Retirement System
TitleAssistant Director of Quality Assurance
Occupational CategoryAdministrative or General Management
Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)
Salary RangeFrom $139529 to $157040 Annually
Duties Description The Assistant Director of Quality Assurance & Support will be responsible for, but not limited to, the following duties:
-Acting as mentor, trainer, supervisor, etc., for direct report(s)
-Actively coaching, mentoring and developing departmental staff
-Ensuring all departmental staff adhere to the approved personnel policies of the System
-Directing and supporting department initiatives
-Working with other departments in Member Relations to administer new legislation and coordinate work efforts
-Working with the Director to plan and oversee all work of the Quality Assurance (QA), Documentation & Training (D&T), Document and Office Support Services (DOSS), and Resource units
-Ensuring department is meeting all benchmarks as established.
-Participating in testing group for launching new features such as in MyNYSTRS and ESA
-Reviewing procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes
-Reporting regularly to the Director on the status, problems, and plans of the department and requesting guidance as needed
-Act as a liaison with other departments in the System to promote the needs and requests of the department
Works with the Director to:
-Establish goals and priorities for major activities within the department
-Review and coordinate the department budget request and business plan
-Maintain the approved organizational structure and adhere to the System’s personnel policies and organizational plan
-Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service
-Direct, coordinate, and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service
-Ensure the QA Unit successfully achieves its primary focus of verifying the accuracy of benefit calculations and data across the MR Division
-Ensure the D&T unit successfully achieves its primary focus of providing training and documentation support across the MR Division
-Ensure the DOSS unit successfully achieves its primary focus of scanning and validating documents (mail, workflow, and backfile) for the MR Division
-Ensure the Resource Unit successfully achieves its primary focus of inputting initial data and providing processing assistance for the MR Division
Minimum Qualifications -A bachelor’s degree with 3 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR
-An associate’s degree with 5 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR
-Eight (8) years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system.
[Examples of administrative program duties include direct involvement in such matters as developing and monitoring program budgets, setting and managing achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy level decision making and coordinating staff training and development for one or more program areas of an organization.]
Some positions may require additional credentials or a background check to verify your identity.