Review Vacancy
TitleSupervising Labor Services Representative - Menands
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $77532 to $98354 Annually
Duties Description As a Supervising Labor Services Representative within the Unemployment Insurance Appeal Board, the incumbent will perform the following duties, but not limited to:
Analyze and review statistical data from computer generated reports, or agency records.
Resolve specific complaints from claimants, job seekers and businesses regarding services or programs.
Research and prepare replies in response to customer, business, or official government inquiries and/or complaints.
May be assigned to region or department-wide projects or other initiatives.
May perform intake activities as required by workflow demands.
Administrative supervision of hearing and appeal staff.
Ensure timely completion of PEP and evaluations for all staff.
Provide training to new and existing staff.
Ensure hearing calendars and appeal tasks are completed timely and according to weekly instruction provided by the judicial management.
Additional duties include:
• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences
• Proactively manage relationships with key stakeholders internally and externally
• Think strategically about current and future organizational needs
• Adapt to shifting priorities
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes
• Proactively identify potential challenges and identify preventative solutions
• Take part in team collaboration and achieve agency objectives
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce
• Ensure exceptional customer service by proactively addressing needs and expectations
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation
Minimum Qualifications If Civil Service Eligible list(s) exists, they will be canvassed.
You may also apply if you are eligible for appointment with one of the following qualifications:
Subsequent 55 B/C Qualifications: A subsequent 55-b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a grade 18 or above, determined to be similar by civil service and have a current Civil Service 55-b/c approval letter.
Reassignment Qualifications: (DOL Employees ONLY) Current Department of Labor employees with at least one year of permanent, contingent-permanent, or 55-b/c service in a Supervising Labor Services Representative title; if you have less than one year, you must be reachable on the current Supervising Labor Services Representative eligible list for this location, if one exists.
70.1 Transfer Qualifications: One year of permanent, contingent-permanent, or 55-b/c service in the following titles may qualify for transfer pursuant to Section 70.1 of the Civil Service Law:
• Employment Counselor – Grade 18
• Employment Counselor Spanish Language – Grade 18
• Employment Services Representative – Grade 18
• Investigative Officer 2 Unemployment Insurance – Grade 20
• Senior Administrative Analyst – Grade 18
• Senior Unemployment Insurance Hearing Representative – Grade 20
• Senior Unemployment Insurance Reviewing Examiner – Grade 20
• Unemployment Insurance Accounts Support Supervisor 1 – Grade 20
• Workforce Programs Specialist 1 – Grade 18
NOTE: For all transfers noted, you can review a comprehensive list of titles approved for transfer by visiting: https://careermobilityoffice.cs.ny.gov/cmo/gotit/
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders. Customer service experience, Microsoft applications, clerical and supervisory experience.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax eFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
Street State Office Campus, Building 12
1220 Washington Avenue
Notes on ApplyingQualified candidates should copy the web address below into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 223392
Title: Supervising Labor Services Representative
Location: Menands
Please submit a resume and cover letter demonstrating how you meet the minimum qualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.
All documents must be received by September 23, 2026. Upload all documents as unlocked and accessible files.
If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)