Review Vacancy
AgencyParks, Recreation & Historic Preservation, Office of
TitleBusiness Systems Analyst 1/Business Systems Analyst Trainee 1/2 (HELPS)
Occupational CategoryAdministrative or General Management
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $56183 to $88970 Annually
"Other" Explanation Monday-Friday; flexible within 7:30am – 5:00pm on a set schedule
Workday
Duties Description The duties of this position within the Business Innovation Bureau will include but are not limited to the following:
Business Application Support and ITSM Coordination
• Review and evaluate IT service management (ITSM) requests to determine appropriate business approvals, validate request information, and ensure alignment with established agency procedures.
• Serve as a liaison between agency business users and ITS to coordinate the resolution and escalation of service requests.
• Analyze user requests to identify appropriate ticket classifications, clarify business needs, and facilitate timely resolution.
• Develop and maintain user guidance and procedural documentation to support consistent ITSM request submission and processing.
• Identify opportunities to improve ticket workflows, user communications, and service request processes.
Reservations and Point-of-Sale Systems Support
• Provide ongoing business application support for the Aspira point-of-sale and reservation systems and ForeUp golf point-of-sale system, including analysis and troubleshooting of system functionality, peripheral devices, and user-reported issues.
• Serve as a liaison between business users and technical support teams to identify operational needs, troubleshoot application issues, and coordinate resolution.
• Coordinate the submission and tracking of ITSM requests on behalf of users who do not have direct access to the ticketing system.
• Provide functional guidance and user support to facilitate effective use of each system.
• Monitor and evaluate requests received through the Parks Aspira shared mailbox to identify recurring issues, coordinate resolution, and communicate with stakeholders.
• Serve as the agency point of contact for the Aspira help desk, coordinating user inquiries, analyzing and documenting system issues, and facilitating resolution with ITS and other technical support teams.
• Develop and maintain user guidance and support documentation to promote consistent system operations, as applicable.
• Onsite hardware support, testing and troubleshooting as required.
Technology Procurement and Business Process Coordination
• Coordinate and support the standardization of Plan-to-Procure (PTP) processes by working with agency facilities, bureaus, and Finance to ensure consistent submission and processing of procurement requests.
• Review and track incoming procurement requests to identify missing information, facilitate necessary approvals, and monitor requests through completion.
• Coordinate procurement activities for standard networking equipment (racks and cabinets) and supplies (network cable and accessories) associated with agency connectivity initiatives.
• Maintain procurement tracking information and communicate request status, outstanding actions, and potential issues to appropriate stakeholders.
Minimum Qualifications If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment or reinstatement by one of the following qualifications:
NY HELPS or 55-b/c Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*
To be considered for appointment through NY HELPS, or 55-b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:
Business Systems Analyst Trainee 1, SG-14
Four years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
Business Systems Analyst Trainee 2, SG-16:
Five years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
Business Systems Analyst 1, SG-18:
Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
**Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education (https://ope.ed.gov/dapip/#/home). If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.
If you are a veteran or an individual with a disability and would like to apply for the Department of Civil Service’s 55-b/c Program, please visit https://www.cs.ny.gov/rp55/ for more information.
Subsequent 55-b/c Qualifications:
A subsequent 55-b/c appointment may be considered if you have at least one year of permanent or contingent-permanent qualifying service and have a current Civil Service 55-b/c letter of eligibility.
Reassignment Qualifications:
Current NYS Office of Parks, Recreation and Historic Preservation Employees only, with at least one year of permanent or contingent-permanent qualifying service as a Business Services Analyst 1, SG-18; if you have less than one year, you must be reachable on the current Public Administration Transition Program or Professional Careers Opportunities eligible list for this location, if one exists.
52.6 or 70.1 Transfer Qualifications:
At least one year of permanent or contingent-permanent qualifying service as a Grade 16 or higher. The service must be in a title that Civil Service has deemed transfer eligible to the position.
Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
Additional Comments Operating Needs:
• Must possess and maintain a valid driver’s license that allows the candidate to operate a vehicle in New York State as a term and condition of employment
If you have previous or current employment at a NYS agency, a review of your state history will be conducted. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office may contact you.
Benefits:
The NYS Office of Parks, Recreation & Historic Preservation offers a generous benefits package that includes but is not limited to:
Paid Time Off:
• 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays.
• Three (3) days of professional leave annually to participate in professional development.
Health Care Benefits:
• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost.
Additional Benefits:
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Paid Parental Leave
To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx.
*NY HELPS PROGRAM:
For the duration of the NY HELPS Program, this title may be filled via a permanent non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024 and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective 6/12/25 or later will be addressed with a subsequent cover-in.
This position may require a background check and/or medical exam prior to appointment.
Depending on each applicant's experience and/or current salary if employed by New York State already, the appointment may be made to the Business Systems Analyst Trainee 1, Business Systems Analyst Trainee 2, or the Business Systems Analyst 1 titles. Included below is a breakdown of the salary at each level of the traineeship:
• Business Systems Analyst Trainee 1, SG-14: $56,183 - $71,719
• Business Systems Analyst Trainee 2, SG-16: $62,694 - $79,795
• Business Systems Analyst 1, SG-18: $69,964 - $88,970
Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Employment@parks.ny.gov
Address
Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. Please submit your resume and cover letter as a Word or PDF attachment. We are unable to open documents from Google Docs, Google Drive, OneDrive, Apple Pages, and/or “the cloud.”
Your application must be received by October 9, 2026 and submitted via email to: employment@parks.ny.gov. Please use the email subject line: "Business Systems Analyst 1." Failure to do so may result in not being considered for the position.
It is the responsibility of each applicant to accurately describe their experience and demonstrate that they meet the minimum qualifications. Failure to demonstrate that you meet the minimum qualifications and operating needs may result in your resume not being considered for this position.
Candidates from diverse backgrounds are encouraged to apply. The NYS Office of Parks, Recreation and Historic Preservation is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service, and ensuring equal access to opportunities. OPRHP encourages people with disabilities to apply. We provide reasonable and religious accommodations for any part of the application and hiring process. If you have a disability or special need that requires accommodation, please send a request to the Equal Opportunity Unit at ReasonableAccommodation@parks.ny.gov or (518) 486-7754.
Please be advised that New York State Office of Parks, Recreation and Historic Preservation does not use E-Verify and does not offer sponsorship for employment visas statuses (i.e. H-1B, Self-Sponsorship, STEM OPT). Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.