StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 1, ref. #30566

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $41993 to $53606 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Harriman State Campus, Building 4

City Albany

StateNY

Zip Code12206

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as Information Technology Specialist 1, G-14 or in a position at the G-12 level or above deemed administrative under Section 52.6 of the Civil Service Law or in a title designated appropriate for Section 70.1 transfer of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades.
Preferred Qualifications:

• Experience maintaining and updating database information in a COTS application.
• Experience researching information using the internet.
• Experience in an organization providing licensing and permitting services to businesses and individuals.
• Excellent communication skills, and the ability to work independently.
• Ability to prioritize and perform a variety of concurrent tasks with minimal direction.
• Experience working in a team environment
• Experience communicating and troubleshooting with outside agencies and the public via phone and email.

Duties Description Under the direction of the Associate Administrative Analyst, the Information Technology Specialist 1 will work in the e-Licensing Business Wizard Unit. The incumbent will work with participating agencies to develop license profiles to help the public learn about business types and the process for applying for licenses in New York State. Duties include, but are not limited to, the following:

• Maintaining and updating the Business Wizard databases, including developing license profiles, useful information, and other documentation within the Business Wizard.
• Monitoring the Business Wizard website, troubleshooting problems, and recommending and implementing changes.
• Testing deployments of Business Wizard software.
• Creating and modifying procedures and documentation relating to the Business Wizard.
• Researching existing and new information for incorporation into the Business Wizard, including legal updates.
• Documenting defects and assisting in the defect correction process.
• Assisting customers with Business Wizard processing and questions.
• Any ad hoc activities that may be assigned by the Associate Administrative Analyst.

Additional Comments This Office of Information Technology Services position will be assigned to the Grants and Licensing division. Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name Jeff Memole

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply for this position, please send a cover letter and resume to the attention of Jeff Memole and indicate that you are applying for Information Technology Specialist 1, Ref # 30566. Please clearly state how you meet the minimum qualifications for this position. Your Social Security number may be requested in order to confirm you eligibility for this position.