Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2 (Hourly)
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $33.51 to $33.51 Hourly
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but are not limited to, the following:
• Support ITS Exec staff daily, Install, configure, and update operating systems (Windows, macOS, Linux/Ubuntu) and productivity suites like Microsoft Office 365.
• Build, repair, and diagnose physical workstations, laptops, desk phones, mobile devices, and printers.
• Monitor, respond to, and resolve support requests logged through tracking systems like ServiceNow.
• Maintain inventory databases for IT hardware, software licenses, and replacement parts.
• Use endpoint management tools (like SCCM, MDM, or Intune) for mass software deployment and system imaging.
Minimum Qualifications A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Street Office of Information Technology Services, Human Resources Management
164 Columbia Turnpike
Notes on ApplyingTo apply for this position, please submit a cover letter clearly indicating how you qualify, resume, and unofficial transcripts if needed to meet minimum qualifications. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility