Review Vacancy
AgencyPeople With Developmental Disabilities, Office for
Title Program Operations Specialist 2
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $90582 to $114585 Annually
Duties Description Statewide Incident Oversight & Quality Assurance
· Oversee and provide real-time, statewide supervision of the incident management function, ensuring initial reports of serious incidents, abuse allegations, and deaths are thoroughly documented, correctly classified, and addressed with immediate protective measures and required notifications.
· Direct the review of completed investigations and supporting documentation; request additional evidence or investigative work as needed, and ensure accurate data entry into the Incident Report and Management Application (IRMA) and the Vulnerable Persons' Central Register (VPCR).
· Manage the tracking and review of Corrective Action Plans (CAPs), coordinate provider follow-up, and serve as the primary liaison to the NYS Justice Center for inquiries regarding investigations and CAPs.
· Oversee administrative and compliance workflows, including the processing of applications for the Mental Hygiene Law (MHL) background check and Statewide Central Register Database Check systems.
Inter-Agency Collaboration & Liaison Duties
· Collaborate with internal and external stakeholders --including the Office of Investigations and Internal Affairs (OIIA), the Office of Employee Relations, and local committees --to ensure a coordinated response to serious incidents and abuse allegations across state-operated and voluntary agencies.
· Coordinate with Division of Quality Improvement (DQI) units --specifically the Bureau of Program Certification (BPC) and Continuous Quality Improvement (CQI) --to share critical monitoring data and escalate significant untoward events requiring immediate intervention.
· Represent the Incident Management Unit (IMU) on local and statewide committees, workgroups, and initiatives focused on improving OPWDD incident processes.
Data Analysis, Reporting & Compliance
· Lead data analysis and reporting initiatives, monitoring IRMA data to identify systemic trends, generating Critical and Significant Event reports, and developing standardized trend reports for executive leadership and annual regulatory compliance.
· Provide guidance, technical assistance, and training to state-operated and voluntary providers on incident management protocols, ensuring compliance with 14 NYCRR Part 624 regulations and the Protection of People with Special Needs Act (PPSNA).
Administrative Operations & Process Management
· Establish, monitor, and refine internal unit processes and workflows to optimize efficiency, ensure regulatory compliance, and adapt to evolving unit needs.
· Maintain proficiency in unit databases and systems (Microsoft Office, IRMA, VPCR) to manage operations, streamline administrative processes, and resolve complex inquiries from stakeholders.
Staff Supervision & Leadership
· Supervise, direct, and develop unit staff; manage day-to-day performance, oversee time and attendance, and ensure timely completion of HR requirements (onboarding/offboarding, probationary reports, performance evaluations, and development plans).
· Support 24/7 unit operations by providing guidance and assistance to off-hours staff during standard and non-business hours to ensure continuous coverage and crisis response.
· Perform other duties and special projects related to incident management as assigned.
*Telecommuting will be discussed at the interview.
LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all
#LI-SK1
Minimum Qualifications Promotion:
Candidates must be reachable for appointment on the current Civil Service Eligible List.
Transfer:
Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.
Additional Comments • If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 or 52.6 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.
• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.
• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.
• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice.
• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA).
• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at (518) 486-7222 or email accommodationrequests@opwdd.ny.gov to obtain information and RA forms.
• Savings programs such as the U.S. Savings Bond and the College Savings Plan.
• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
• Life insurance and Disability insurance.
• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
• Paid Holidays and Leave:
° Thirteen (13) paid holidays each year.
° Thirteen (13) days of paid vacation leave initially.
° Five (5) days paid personal leave each year.
° Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
° Up to three (3) days professional leave each year to participate in professional development events.
• Health Care Coverage:
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.
• Paid Parental Leave:
Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event. A qualifying event is defined as the birth of a child or placement of a child for adoption or foster care.
• Retirement Program:
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.
• Professional Development and Education and Training:
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://oer.ny.gov/training-and-professional-development.
• Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https://oer.ny.gov/public-service-workshops-program-pswp.
• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
***All people with disabilities are encouraged to apply.***
Some positions may require additional credentials or a background check to verify your identity.