Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 3 (Data Communications) - 11293
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $90582 to $114585 Annually
Appointment Type Contingent Permanent
Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Under the direction of an Information Technology Specialist 4 (Data Communications) within the Chief Technology Office/Shared Delivery Services/Data Center Networks’ Operations group, this position will perform network design, implementation, troubleshooting, and technical support for hardware, software, and connectivity in the NYS ITS voice and data networks, and remote locations, in support of client networking activities and ongoing mission-critical initiatives including advanced multi-Cloud connectivity projects.
Specific duties may include, but are not limited to, the following:
• Support network equipment in the NYS data centers and remote locations. This includes voice and data communications equipment such as cabling, firewalls, routers, switches, IPS devices, servers, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc. Support includes designing, implementing, configuring, installing, monitoring, troubleshooting, performing code upgrades, migrating, relocating, and removing equipment.
• Support Cloud network connectivity for dozens of New York State (NYS) agencies and their applications to/from/within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and multiple NYS data centers.
• Address ITSM Service Requests and Incidents related to the implementation and maintenance of network firewall security policies/profiles on Palo Alto Networks Cloud Next Generation Firewalls (NGFW). This includes VPN tunneling between firewalls on premises (ZEN and Utica) and within the Cloud environments (Azure, AWS, and GCP).
• Cross-train junior staff in physical and virtual network technologies.
• Troubleshoot carrier class network equipment and end-to-end network connectivity; proficiency in Layer 3 routing required, including Border Gateway Protocol (BGP), VRFs, route maps, redistribution, NAT, subnetting, etc.
• Utilize Wireshark (network packet analyzer) for network troubleshooting to investigate issues and assist in problem resolution of ITSM Incidents.
• Configure, manage, monitor, and troubleshoot network connections utilizing command-line tools such as PCAP, Wireshark, tcpdump, etc.; perform analysis of packet captures, firewall logs, and syslogs; understand data networking protocols including BGP, TCP/IP, STP, OSPF, HTTP, SSL, DNS, TLS, and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
• Supervise small/intermediate projects to include design, implementation and testing.
• Coordinate with User Support and System Administrators to provide Level 3 support for technical solutions.
• Proactively monitor the network using monitoring tools such as Zenoss, Splunk, NfSen, etc.
• Review agency network connectivity and access requirements.
• Design, test, and implement a broad range of new network solutions, migrations, and upgrades for ITS Enterprise and NYS Agency networks.
• Perform evaluations on software/hardware intended to be added or updated within the ITS Enterprise infrastructure or at ITS remote sites to ensure network continuity/compatibility.
• Support Local and Wide Area Network (LAN/WAN) environments which utilize advanced routing protocols including OSPF, IBGP, EBGP.
• Use all available network tools to provide exceptional support/service to fulfill customer requirements.
• Keep network documentation updated and accurate, such as Visio diagrams, operational procedures, training manuals, and network templates.
• Working outside of normal business hours, and on-call, may be required due to the 24x7x365 nature of the systems supported by this team.
• Occasional travel may be required.
• Perform the full range of supervisory responsibilities.
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 (Data Communications) OR in a position at SG-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Please Note:
- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
- Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and a background check is required for employment with ITS.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.