NY HELPSNo

55-b/c EligibleNo

AgencyFinancial Services, Department of

TitleInformation Technology Specialist 4 (Service Desk), SG-25

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $100671 to $126875 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 6 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address One Commerce Plaza

City Albany

StateNY

Zip Code12257

Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

The Department of Financial Services is seeking candidates for the position of Information Technology Specialist 4 (Service Desk) in the Technology Bureau. Duties include, but are not limited to, the following:

• Diagnoses, troubleshoots, and resolves complex hardware, software, network, and account issues across workstations, peripherals, operating systems, and business applications to ensure minimal disruption to end users;
• Fulfills routine and advanced service requests, including account setup, software installations, access provisioning, and the administration of remote access and Mobile Device Management (MDM) solutions;
• Maintains accurate, detailed, and timely records of all support activities in the service management system while providing clear updates and setting expectations with end users to deliver a high-quality support experience;
• Assists with technical setup, provisioning, and orientation for new-hire onboarding to ensure a seamless transition;
• Performs advanced troubleshooting and root-cause analysis on complex or recurring technical issues to identify and implement long-term corrective actions;
• Assists with the development, testing, and deployment of baseline Windows operating system images, software upgrades, and patches to optimize endpoint performance and deliver a consistent desktop experience;
• Assists with research, testing, and proof-of-concepts for new hardware and software technologies to assist in capacity planning and the long-term roadmap for the end-user computing platform (laptops, desktops, and mobile devices);
• Acts as the primary liaison and escalation point, coordinating with infrastructure, networking, security, and development teams to resolve complex, multi-layered technical challenges;
• Monitors system alerts, analyzes support trends (incoming calls, tickets, and requests), and utilizes performance metrics to recommend standards, procedures, and system optimizations to management;
• Audits service desk tickets for quality assurance and contributes to the team knowledge base to improve troubleshooting efficiency and consistency;
• Supervises daily service desk operations, manages workload distribution, monitors queue health, and ensures adequate support coverage;
• Supervises, coaches, and mentors junior technicians and lower-level IT staff, providing technical guidance, training, and quality reviews of their work; and
• Works occasional hours outside of normal business hours and travel to alternate facilities as required to support operational needs.

Minimum Qualifications List Appointment: Candidates must be reachable on the Civil Service eligible list for 38-716010 or 26-383010.

Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Sections 70.1 or 52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at http://careermobilityoffice.cs.ny.gov/cmo/.

Please note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.

Additional Comments Salary: $100.671 – $126,875

Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,150 annual downstate adjustment.

Appointment Status: Contingent Permanent

Some positions may require additional credentials or a background check to verify your identity.

Name Christoper Barr

Telephone

Fax 518-402-5071

Email Address recruitment@dfs.ny.gov

Address

Street One Commerce Plaza

Suite 301

City Albany

State NY

Zip Code 12257

Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than November 3, 2026 to the email address listed below. Please include the Box # ITS4-SD-04135 in the subject line of your email to ensure receipt of your application. Email submissions are preferred.

Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas.

Christopher Barr
Box ITS4-SD-04135
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: Recruitment@dfs.ny.gov
Fax: (518) 402-5071

All candidates that apply may not be scheduled for an interview.

Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it.

All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.