Review Vacancy
AgencyParks, Recreation & Historic Preservation, Office of
TitleContract Management Specialist 2 (Visitor Entry and Reservations Bureau - Reservations Manager)
Occupational CategoryAdministrative or General Management
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $90582 to $114585 Annually
Duties Description Under the general direction of the Bureau Director, this Contract Management Specialist 2 serves as the Reservations Manager and oversees the Agency’s Reservations portfolio. This position is directly accountable for managing the contracted facility reservation vendor (currently Aspira) and requires a high degree of independence and significant coordination with agency leaders, regional staff, and external stakeholders.
Duties and Responsibilities include but are not limited to:
• Supervise and direct staff responsible for statewide camping, marina, and day-use reservation programs.
• Oversee reservation inventory, operations, and revenue across agency parks and facilities.
• Manage vendor contracts, procurement, budgets, and related expenditures in accordance with State and agency requirements.
• Monitor reservation system performance and coordinate software updates, technical troubleshooting, and system improvements.
• Develop and implement program policies, procedures, and operational guidelines.
• Prepare operational, statistical, and fiscal reports to support program management and fee-related decisions.
• Resolve escalated customer service issues involving reservations, refunds, and reservation systems.
• Coordinate with vendors, regional offices, park staff, and other agency units to ensure effective program operations.
• Oversee reservation-related websites, applications, publications, marketing materials, and customer communications.
• Provide staff guidance and training on reservation policies, procedures, and software applications.
• Lead special projects to improve customer service, operations, business processes, and the visitor experience.
• Ensure consistent reservation policies and procedures across statewide parks and facilities.
Minimum Qualifications If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:
Reassignment Qualifications:
Current NYS Office of Parks, Recreation and Historic Preservation Employees only, with at least one year of permanent or contingent-permanent qualifying service as a Contract Management Specialist 2; if you have less than one year, you must be reachable on the current Contract Management Specialist 2 eligible list for this location.
52.6 Transfer Qualifications:
At least one year of permanent or contingent-permanent qualifying service as a Grade 21 or higher. The service must be in a title that Civil Service has deemed transfer eligible to the position.
Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
70.1 Transfer Qualifications:
At least one year of permanent or contingent-permanent qualifying service as a Grade 21 or higher. The service must be in a title that Civil Service has deemed transfer eligible to the position.
Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
52.7 Non-Competitive Promotion (NCP) Qualifications:
To be eligible for NCP, candidates must be in the NYS Office of Parks, Recreation and Historic Preservation promotion field and have at least one year of permanent or contingent-permanent qualifying service as a Contract Management Specialist 1. If 3 or fewer qualified NYS Office of Parks, Recreation and Historic Preservation eligible promotional employees respond to this posting, Civil Service may approve the permanent appointment of one of the qualified employees without further examination.
Note: Non-competitive refers to not competing in an examination; the appointment will be competitive.
Provisional Qualifications:
In the absence of an eligible list(s) with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must be meet the following minimum qualifications:
One year of permanent or contingent-permanent qualifying service as:
Either A.
Contract Management Specialist 1, Business Officer 1, DHSES Program Administrator 1, Parks Regional Grants Administrator or Purchasing Agent;
Or B.
Head Account Clerk or Senior Budgeting Analyst.
Only the title or titles listed are qualifying.
The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.
Additional Comments Preferred Skills:
• Knowledge of and proficiency in Aspira.
NOTE ON TELECOMMUTING: Employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with the agency's Telecommuting Program Guidelines.
Benefits:
The NYS Office of Parks, Recreation & Historic Preservation offers a generous benefits package that includes but is not limited to:
Paid Time Off:
• PEF: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays.
• PEF: Three (3) days of professional leave annually to participate in professional development.
Health Care Benefits:
• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost.
Additional Benefits:
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Paid Parental Leave
To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx.
Some positions may require additional credentials or a background check to verify your identity.
Email Address employment@parks.ny.gov
Address
Street NYS Office of Parks, Recreation and Historic Preservation
625 Broadway
Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. Please submit your resume and cover letter as a Word or PDF attachment. We are unable to open documents from Google Docs, Google Drive, OneDrive, Apple Pages, and/or “the cloud”.
Your application must be received by November 10, 2026, and submitted via email to employment@parks.ny.gov
Please use the email subject line: Vacancy ID 227789 - CMS2
Failure to do so may result in not being considered for the position.
It is the responsibility of each applicant to accurately describe their experience and demonstrate that they meet the minimum qualifications. Failure to demonstrate that you meet the minimum qualifications and operating needs may result in your resume not being considered for this position.
Please be advised that New York State Office of Parks, Recreation and Historic Preservation does not use E-Verify and does not offer sponsorship for employment visas statuses (i.e. H-1B, Self-Sponsorship, STEM OPT). Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.
Candidates from diverse backgrounds are encouraged to apply. The NYS Office of Parks, Recreation and Historic Preservation is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. OPRHP encourages people with disabilities to apply. If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Equal Opportunity Unit at ReasonableAccommodation@parks.ny.gov or (518) 486-7754.