Review Vacancy
TitleOffice Assistant 2, Library
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $44560 to $44560 Annually
Duties Description Position Summary:
The Office Assistant 2 oversees the daily operations of the Memorial Library’s Makerspace. Core responsibilities include providing customer service and project consultations to Makerspace users, supervising a team of student employees, maintaining equipment and supplies, and assisting in the delivery of high-quality programming and instruction.
The Makerspace features technologies such as 3D printing, digital fabrication equipment, textiles, electronics, and immersive technologies, supporting student creativity, innovation, and experiential learning.
Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Watch to learn more about careers at SUNY Cortland:
https://www.youtube.com/watch?v=98njPbVKNFY
What makes SUNY Cortland a great place to work?
• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings.
Major Responsibilities:
Makerspace Operations
• Provide excellent customer service to Makerspace users, including conducting project consultations and providing guidance through the design and creation process based on user goals and material constraints.
• Maintain Makerspace equipment and supplies, including performing routine maintenance and ensuring materials are well organized and adequately stocked.
• Maintain accurate usage statistics for walk-in Makerspace visitors and equipment utilization, collect user feedback, and compile findings into concise end-of-semester reports.
• Assist the Emerging Technologies Librarian in the design and delivery of programming, events, and instructional activities.
Staff Supervision
• Recruit, hire, onboard, train, and supervise Makerspace student employees by providing clear instructions, regular feedback, and coaching.
• Communicate performance expectations and goals, and complete performance evaluations in a timely manner.
• Support staff development by identifying training and professional growth opportunities.
• Ensure appropriate staffing coverage and adherence to applicable policies.
• Assign duties based on staff roles, adjust assignments as needed, and monitor work progress toward established goals.
• Ensure staff complete required training to maintain compliance with university policies and state and federal laws.
• Act as a liaison between staff and management, facilitating communication and collaboration while helping to resolve workplace concerns and staff issues.
Professional Service
• Participate in library committees, IR-wide initiatives, and special projects, as appropriate.
Knowledge, Skills & Abilities:
• Demonstrated experience providing customer service in a public-facing environment.
• Ability to select, train, and supervise a team of student or temporary employees.
• Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment.
• Strong computer skills, including proficiency with common office software and familiarity with multiple operating systems.
• Familiarity with makerspace technologies, including 3D printing, digital fabrication, textiles, electronics, low-fidelity crafting, and hand tools.
• Strong attention to detail, time management, and organizational skills.
• Ability to foster an inclusive environment that promotes belonging and well-being.
• Ability to serve and collaborate effectively with a diverse user community representing a variety of backgrounds and disciplines.
• Excellent written and oral communication skills.
• Familiarity with virtual reality (VR) and other immersive technologies.
• Ability to work independently as well as part of a team, including the ability to establish and maintain effective work relationships.
• Strong problem-solving skills.
SUNY Cortland:
A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.
Minimum Qualifications Required Qualifications:
1. Permanent Competitive Appointment Options:
You must hold or have held the title of Office Assistant 2 on a permanent basis or be reachable on the full-time NYS Civil Service list and respond to a canvass letter that will be sent to people on the eligible list. You may also qualify if you are permanent in one of the other Office Assistant 2 titles, Library Clerk 2 or Administrative Assistant 1.
Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in one of the following titles: Administrative Assistant 1 series, Office Assistant 2 series, Library Assistant 1 and/or Payroll Assistant.
2. Non-Competitive Appointment Option:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE QUALIFICATIONS-To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position.
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
The minimum qualifications for this title are:
One year of clerical experience.
Preferred Qualifications:
• Experience working with creative technologies
• Experience working within a college or university setting and interacting with a diverse student population.
• At least one-year supervisory experience.
Additional Comments EEO Statement:
SUNY is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. Applicants who require a reasonable accommodation to participate in the application, interview, or hiring process may request an accommodation by contacting our HR ADA Coordinator in Miller Room 302, 607-753-2302, hr@cortland.edu. Requests for accommodation will be considered consistent with applicable law. This process is separate from, and does not require, any voluntary self-identification of disability status.
PSLF Eligible:
SUNY Cortland employment offers eligibility for the Public Student Loan Forgiveness Program. The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information and to see if you qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.
Some positions may require additional credentials or a background check to verify your identity.