Review Vacancy
AgencyTaxation & Finance, State
TitleTaxpayer Services Specialist 3
Occupational CategoryAdministrative or General Management
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $67703 to $85635 Annually
Minimum Qualifications NYS employees who have one year of permanent or contingent permanent service in a title designated as eligible for 52.6 or 70.1 transfer may apply.
-OR-
Reachable on appropriate Civil Service eligible list.
Duties Description There are a number of positions at the Department of Taxation and Finance in various bureaus in the Office of Processing and Revenue Management. Duties include but are not limited to:
- Plan, organize and adjust staff work assignments to avoid backlogs meet deadlines, and monitor daily reports. Also, evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.
- Review and give guidance to staff regarding the more technical, complex issues associated with the workload of the unit.
- Analyze and recommend process improvements for the unit.
- Review and disseminate changes in Department, Division or Bureau policy or procedures to subordinate staff.
- Identify training needs and may personally develop and conduct formal classroom or on-the-job training for staff.
- Effectively (accurately, clearly, concisely and timely) communicate verbally and in writing with taxpayers, taxpayers' representatives, division managers, all levels of subordinate and other Department staff.
- Display a calm, courteous and reasonable manner when dealing with irate customers.
- Manage all aspects of the assigned section, including, but not limited to; inventory, process, productivity, and staff.
- Review, analyze, and interpret legislation and other documentation.
- Write performance evaluations, and assist in counseling and disciplinary actions as necessary.
- Evaluate and monitor operations; establish priorities to ensure that the program operates at optimum capacity; develop quality control methods and procedures.
- Analyze data and develop written reports for management using information gathered from various departmental systems and databases.
- Collaborate effectively with counterparts and organizations within and outside of the Department.
Additional Comments Work hours to be determined.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Brenda.Attanasio@tax.ny.gov
Address
Street WA Harriman State Office Campus
Bldg 8, Room 226
Notes on ApplyingQualified and interested candidates should submit a letter of interest and resume. Candidates should include their SSN with their letter of interest in order to confirm their eligibility for transfer