Review Vacancy
AgencyChildren & Family Services, Office of
TitleSenior Administrative Assistant
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $67703 to $85635 Annually
Minimum Qualifications You must be a current New York State employee eligible for transfer pursuant to Section 52.6 of the Civil Service Law; OR currently a Senior Administrative Assistant with one year of permanent competitive service.
Provisional Qualifications: One year of permanent competitive service as an Administrative Assistant or in an administrative title at or above Grade 18.
Duties Description Provide supervision, guidance, and oversight to agent teams and resolve problems as necessary in the Human Services Call Center.
Communicate with other staff to plan and review department/division/section procedures and activities, including: establish service level objectives, implement recommended changes, coordinate and integrate staff training and work schedules. Monitor work standards and daily call/correspondence volume to track and maintain service levels, meet productivity level objectives and ensure quality control. Provide on-going feedback to identify problem areas and methods or techniques for improvement. Recommend solutions to workload problems. Assist higher level staff in establishing work and quality control standards and productivity goals. Collect and analyze statistical data on production and prepare management reports on call/correspondence volume, types of calls/correspondence, problems encountered and recommended solutions. Determine and oversee staff assignments. Approve leave and track time and attendance. Review, monitor, and complete staff performance evaluations. Perform ongoing quality assurance and auditing of the work of assigned units. Manage and direct program activities by setting priorities and deadlines. Additional duties will be discussed in detail during the interview.
Additional duties will be discussed in detail during the interview.
Some positions may require additional credentials or a background check to verify your identity.
Name New York State Office of Children and Family Services
Email Address eoajobpostings@ocfs.ny.gov
Address
Street Bureau of Personnel, EOA #15-466 JMF
52 Washington Street, 231 North
Notes on ApplyingQualified candidates should send a resume and cover letter giving the Title, Location, and EOA Number of the position being applied for. Please provide your email address and your work, home and cell phone numbers. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.