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Review Vacancy

Date Posted 02/02/16

Applications Due02/19/16

Vacancy ID27394

NY HELPNo

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 2 (Desktop support)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address 120 Broadway

City New York

StateNY

Zip Code10271

Minimum Qualifications One year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Duties Description This position is within the Desktop support section of the Client Services Group:

DUTIES:
• Providing timely hardware, software and operating systems and direct support to agency employees via phone or in person.
• Installing computers, printers and scanners.
• Imaging of computers.
• Troubleshooting and resolving hardware and software issues.
• Video conference support for point to point and multi-site conferences.
• Providing end-user training.
• Providing audio/visual support for presentation and Webcast.
• Determining when service calls are warranted and when to refer to the vendor.
• Performing printer maintenance including replacing maintenance kits and other consumable items.
• Testing and maintaining documentation for specialized software installs as needed.
• Providing support for wireless devices including Blackberries and iPhones.
• Maintaining inventory controls.
• Other duties as assigned.

Additional Comments PREFERRED QUALIFICATIONS:
• Strong interpersonal, written, and oral communication skills.
• Proficiency in all Microsoft Office 2010 products, Windows 7 and Adobe Acrobat.
• Ability to work with minimal supervision.
• Experience with GoTo Meeting or WebEx.


Candidates from diverse backgrounds are encouraged to apply. The Office is an equal opportunity employer and is committed to workplace diversity.

Some positions may require additional credentials or a background check to verify your identity.

Name William Harrison

Telephone 518-776-2500

Fax 518-915-7753

Email Address william.harrison@ag.ny.gov

Address

Street Human Resources Management Bureau

State Capitol

City Albany

State NY

Zip Code 12224

 

Notes on ApplyingPreferred method of applying is via e-mail. Please include Vacancy ID #27394 in your response. Please be sure to include a cover letter and resume, and how you meet the minimum qualifications.

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