StateJobsNY

NY HELPNo

AgencyGeneral Services, Office of

TitleBSC Representative 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $37998 to $46573 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Business Services Center

State Office Campus, Building 5

City Albany

StateNY

Zip Code12226

Minimum Qualifications 70.1 Transfer
One year of permanent competitive or 55 b/c service in a clerical, secretarial or paraprofessional title at salary grade 9 or above and meet transfer eligibility requirements.

Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance, Human Resources or Support service lines and will be cross trained to temporarily be reassigned to another service area depending on workload demands. All service lines operate in a customer service oriented environment using lean tools. Duties typical of this position include:

• Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
• Process service line specific transactions in accordance with standard work and the service line service level agreement.
• Act as a BSC Call Center Representative. Have a working knowledge of the BSC ticketing system.
• Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
• Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• May lead daily “huddles” assign work to lower level processing staff, as needed.
• Collaborate with supervisors and participate in all LEAN activities.
• Consistently provide quality customer service to all BSC customers.

Some positions may require additional credentials or a background check to verify your identity.

Name Melissa Fisher

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

40th Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.