Review Vacancy
AgencyGeneral Services, Office of
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $45018 to $54678 Annually
Appointment Type Contingent Permanent
Minimum Qualifications New York State employees with one year of permanent, contingent-permanent, or 55b/c service as a BSC Representative 2; OR New York State employee with one year of permanent, contingent-permanent, or 55b/c service in a title allocated to SG-12 or above and eligible for transfer under Section 70.1 of the Civil Service Law.
Employees reachable on the BSC Representative 2 Civil Service eligible list will be canvassed and should not respond to this posting. This vacancy posting is for the purposes of notifying individuals about transfer opportunities.
Note: A comprehensive list of titles approved for transfer to a BSC Representative 2 is available in the Division of Human Resources Management or through Civil Service GOT-IT at www.cs.ny.gov.
Duties Description The incumbent will Provide technical assistance as necessary – ensure staff is reviewing transactions accurately and within specified timelines as outlined in the Standard Work Procedures (SWP), OGS Policies, and applicable NYS Laws, Rules, and Regulations.
• Provide clear direction for problem solving by ensuring staff has access to, and understands, OGS/BSC Policies, SWP, and all available resources.
• Supervise a small team of processors and monitor their work habits (i.e. accuracy, timeliness, quantity, quality, team work, attendance.) Actively coach and provide guidance to team on a consistent basis. In addition, monitor staff performance by conducting timely process confirmations and daily post audit of staff’s work. When necessary and appropriate, take disciplinary action.
• Hold daily huddles to confirm communication with the team that includes current metric information, and identification of current or future problems or issues.
• Incorporate lean principles across all work, follow the WILO (Week in the Life Of) schedule and perform all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
• Address inquiries from the mailboxes in a timely manner and provide follow through until open items are resolved.
• Answer calls from call center and provide follow through until open items are resolved.
• Work collaboratively with your manager and peers to improve the processes of the BSC.
• Research difficult legal and/or technical information relative to new legislation; interpretation of the State Finance and Civil Service laws; form changes; and system change requests, procedures, and policy directives to determine impact on operations and procedures.
• Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• Collaborate in developing and executing test conditions to ensure performance of automated processes and systems in conformance with legislative mandates and department requirements.
• Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• Interact with customers (phone, email, in person) in a respectful, helpful manner, and actively listen to issues and guide them through appropriate solutions.
• Take a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HRresumes@ogs.ny.gov
Address
Street NYS Offive of General Services, HRM
40th Floor Corning Tower, Empire State Plaza
Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.