StateJobsNY

NY HELPNo

AgencyMental Health, Office of

TitleMental Health Program Specialist 1/Mental Health Program Specialist Trainee 1, Central Office;

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53339 to $67827 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address NYS Office of Mental Health, New York City Field Office

330 Fifth Avenue

City New York

StateNY

Zip Code10001

Minimum Qualifications Candidates must be permanent in the Mental Health Program Specialist 1 title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 of the Civil Service Law by having at least one year of permanent service in a qualifying title within two salary grades of the Grade 18 level. If you are unsure whether your current title qualifies for transfer, you may email omhhrm@omh.ny.gov for a determination.

Duties Description The Office of Mental Health (OMH) is currently recruiting to fill a Mental Health Program Specialist 1/Mental Health Program Specialist Trainee 1, Grade 18/NS, vacancy in the New York City Field Office. The incumbent of this position will address issues raised by the public related to the delivery of mental health services. The incumbent will coordinate all contact by the public and will determine in a professional and timely manner the nature of the concern or request for information and will perform and prepare reports on data analytics.

Coordinates requests for information and/or concerns about Mental Health Services
• Serves as the primary liaison to Central Office in coordinating request for information from providers, the public, etc.
• Updates and manages resource list for callers whose concerns/questions can be handled via referral, including issues such as how to access public benefits, etc.
• Documents all efforts in tracking and reporting system.
• Tracks requests and ensures timely resolution as part of the data analytics function described below
• Provides reminders to involved NYCFO staff to complete investigations/responses
• Ensures that NYCFO staff have clear protocols for handling repeat callers
• Assists in the implementation of the NYCFO lean project on customer relations including consulting with Central Office to upgrade and refine the tracking and reporting system
• Collaborates with the NYC DOHMH on public concerns related to NYC Safe and other customer relations efforts
• Creates a log and tickler system for all requests for information to ensure that these requests are handled in a timely professional manner and that to the greatest extent possible each issue raised has been resolved.
• Works with subject matter experts within the NYCFO to draft responses
• Coordinates with Central Office on timely submission, thoroughness of the response, and consistency with OMH policies and practices

Serves as High-Risk/High-Profile Administrative Coordinator
• Attends all High-Risk/High-Profile meetings; documents the results of team meetings; and keeps track of responsible parties and follow-up items
• Sends reminders to make sure that follow-up items are handled between weekly meetings
• Prepares a quarterly report on volume of cases, content of cases, results and lessons learned in terms of system issues and/or other key findings

Performs data analytics
• Prepares data reports for NYCFO Director and other staff on: (1) overall customer service activities and results; (2) the high-risk/high-profile case review process (3) requests for information; and (4) revision of customer service protocols/resource inventory related to volume of requests, type requests using the tracking and reporting system and other analytic tools as needed

Other duties as assigned.

Additional Comments This position is eligible for the Downstate Adjustment of $3,026.

Some positions may require additional credentials or a background check to verify your identity.

Name Robin Springer

Telephone

Fax (518) 486-3897

Email Address omhhrm@omh.ny.gov

Address

Street NYS Office of Mental Health

44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position, location, and vacancy ID #33068 in the subject line of your email when applying.

You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.