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Review Vacancy

Date Posted 03/21/17

Applications Due04/05/17

Vacancy ID37738

NY HELPNo

AgencyChildren & Family Services, Office of

TitleAgency Program Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42555 to $51830 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Schenectady

Street Address Human Services Call Center

1 Broadway Center, 9th Floor

City Schenectady

StateNY

Zip Code12305

Minimum Qualifications This is a transfer opportunity for current State employees with one year of permanent competitive service as an Agency Program Aide OR eligible for 70.1 transfer.

Duties Description
Assist the Operations Division in the daily business of the Human Services (HS) Call Center by providing program or technical support.

Develop and execute both telephone and knowledge base reports on a regular basis.

Coordinate information flow by acting as liaison among managers, other employees, and the public.
Perform paraprofessional activities in an administrative capacity in support of assigned projects such as scheduling interviews, coordination of meetings and organizing daily activities.

Assist with monitoring work standards and daily call volume to track and maintain service levels and meet productivity level objectives.

Assist with collection and analysis of statistical data, prepare customer and management reports on call volume, types of calls, problems encountered and recommended solutions.



Additional duties will be discussed in detail during the interview.

Additional Comments Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Some positions may require additional credentials or a background check to verify your identity.

Name New York State Office of Children and Family Services

Telephone 518-473-7936

Fax 518-474-0017

Email Address eoajobpostings@ocfs.ny.gov

Address

Street Bureau of Personnel, EOA #17-162 CEB

52 Washington Street, 231 North

City Rensselaer

State NY

Zip Code 12144

 

Notes on ApplyingQualified candidates should send a resume and cover letter giving the Title, Location, and EOA Number of the position being applied for. Please provide your email address and your work, home and cell phone numbers. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.

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