Review Vacancy
AgencyWorkers' Compensation Board
TitleBusiness Systems Analyst 1/ Business Systems Analyst Trainee 1 WCB items#2685, 2308,2585
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $55494 to $70566 Annually
Minimum Qualifications Interested candidates must be a current NYS employee eligible to transfer under Section 52.6, 70.4 or 70.1 of the Civil Service Law or be reachable on the BSA 1 or appropriate Civil Service eligible list (PATT,PCO).
To be eligible to transfer under Section 52.6, candidates must have one year of permanent Competitive service in a qualifying title allocated to a SG- 16 or higher.
To be eligible to transfer under Section 70.4, candidates must have one year of permanent competitive service in a position allocated to a SG-11 or higher and possess a bachelor’s degree and have standing on the Professional Career Opportunities (PCO) eligible list.
Candidates may be required to serve a 2-year traineeship that leads to the SG- 18 position. The traineeship would include SG-13 Trainee 1 and SG-14 Trainee 2. After successful completion of the two year traineeship the incumbent will advance to the SG-18 level.
Duties Description Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board online registration applications; including the medical portal and virtual hearings. Assistance could be via centralized email or telephone contacts elevated from the HSCC or ITS.
• Provide customer support for other systems as requested and handle level one and two service requests tickets for legacy systems.
• Working with external stakeholders support, identify “pain points” associated with the supported applications.
• Assists with handling of registrations for external stakeholders requesting access to Medical Portal and all WCB online registration products. This would include contact to Payers, Employers, and Attorneys who have not registered and assisting them with registration. In the future, if provider use was mandatory, this would include health care providers and managing any waiver/hardship process for health care providers.
• Assists in development and deployment of user support materials for supported applications, including training materials, procedure manuals and other implementation artifacts.
• Support testing of both current and future functionality and processes.
• Work closely with the Medical Portal Business owner and Virtual Hearings Center owner, the Chief of Adjudication and General to identify issues/concerns that are being communicated from the stakeholder community.
• Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues and (2) supporting testing for new releases of Board systems.
• Assists Staff Development in training of internal staff related to the medical portal and virtual hearings as well as procedure changes. This could include speaking and demonstrating the application at conferences and in webinars.
• Assists Communication, Education, and Outreach with development of external training and communication. This may include the development of materials or supplying the information necessary for development of materials.
• Create process models to recommend changes/enhancements to existing processes and functionality and also, working with business owners, for future versions of the supported programs.
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Additional Comments Please note: This posting is for multiple items These vacancies are being posted in anticipation of approved waivers.
Some positions may require additional credentials or a background check to verify your identity.
Address
Street Human Resources Office - Room 133
328 State Street
Notes on ApplyingQualified candidates should send a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please send your application to HRM@WCB.ny.gov (email applications are preferred). It is important that you reference the WCB Items #2685,2308,2585 in the subject line of your email to ensure receipt of your application. (Please do not reference the Vacancy ID No.)
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.