Review Vacancy
AgencyVictim Services, Office for
TitleOffice Assistant 2 (Customer Service)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $33972 to $41756 Annually
Minimum Qualifications Permanent service in this title, or one year of permanent competitive service in a title allocated to a SG-7 or higher and otherwise eligible for transfer under Civil Service Law. Eligible list candidates will be considered separately and need not apply.
Duties Description Review, process, and approve/deny compensation claims filed by crime victims for un-reimbursed essential personal property (EPP) expenses. These claims are evaluated against current OVS statute, policy and procedures. The position is responsible for the entire claim life cycle, from initial investigation of the claim to the final resolution. Critical job functions include: written and oral contact with victims, insurance companies and law enforcement agencies to investigate claims; collection and review of applications and supporting materials; accurate application of rules and regulations; timely documentation of findings and other case notes within the Claims Assistant program; and compassion for the victims being served.
Additional Comments REASONABLE ACCOMMODATION: The Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify Sandra VanKampen, Director of Workforce Diversity and Equity Programs at (518) 485-7962.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Some positions may require additional credentials or a background check to verify your identity.