Review Vacancy
AgencyInformation Technology Services, Office of
TitleProject Assistant, NS (Equated to SG-23), Ref. #18440
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $0 to $90876 Annually
Minimum Qualifications Five or more years of experience in Business Analysis/Quality Assurance. At least two years of this experience must be in an environment with one or more of the following technologies:
• HP Application Lifecycle Management (ALM)/Quality Center (QC)
• Oracle Database, SQL, PL/SQL
• WebSphere Application and Portal Server
The following degrees, preferably in Computer Science, Business Administration, or Criminal Justice, may substitute for the general experience as indicated:
• Associate’s degree and four years of experience
• Associate’s degree including 15 semester credit hours in computer science or related field and three years of experience
• Bachelor’s degree and three years of experience
• Bachelor’s degree including 15 semester credit hours in computer science or related field and two years of experience
• Master’s degree in computer science or related field substitutes for an additional year of experience
• Doctorate in computer science or related field substitutes for an additional two years of experience
Preferred Qualifications:
• Experience implementing Business Analysis and Quality Assurance best practices and principles.
• Excellent written and verbal communication skills with diverse groups.
• Strong analytical, problem-solving and conceptual skills.
• Ability to work in a cross-functional team environment (matrix organization).
• Experience translating technical information into easily understood information.
• Familiarity with project management best practices and principles, and with public safety/criminal justice business and applications.
Duties Description Under the direction of an Information Technology Specialist 4, SG25 within the Public Safety Cluster (PSC) Business Solutions Civil and Criminal History Bureau’s Business Analysis and Quality Assurance (BAQA) Unit, the Project Assistant will support larger, more complex initiatives including the Board of Examiners of Sex Offenders (BOE) project to upgrade the BOE Sex Offender information system.
Duties include, but are not limited to, the following:
• Develop and maintain functional test plans, User Acceptance Testing plans, performance test plans, and test scripts;
• Provide assistance to Customer Service, Customer Contact Center, and users to resolve incidents in a timely fashion;
• Participate in meetings with Subject Matter Experts, development teams, and users as needed to gather knowledge and document requirements following current Business Analysis/Quality Assurance standards;
• Review requirements with development staff to ensure understanding of the project/support work goals;
• Collaborate with business users in the development of a schedule to review final requirements and obtain sign-off;
• Ensure requirement documents clearly convey the system/business flows and provide all requirements including audit needs based on audit standards and reporting needs as required;
• Develop functional test plans and test scripts following the standard using HP Application Lifecycle Management, and performance test plans following the standard documentation;
• Work with the architecture and performance team on creating and executing performance test scripts;
• Create user acceptance testing documentation detailing goals of the User Acceptance Testing sessions;
• Coordinate user acceptance testing;
• Manage IT Service Management (ITSM) tickets and ensure timely acceptance, updates, and closures are made.
Additional Comments Some positions require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.Recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza, PO Box 2062
Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18440 and describing how you meet the minimum qualifications no later than August 27, 2017.