Review Vacancy
AgencyInformation Technology Services, Office of
TitleProject Assistant/LAN Engineering, Ref #18492, Equated to SG23
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $0 to $90876 Annually
Street Address Chief Operations Office/Network and Telecommunications/LAN Engineering Services
50 Wolf Road
Minimum Qualifications Five years of experience in Network Design and Implementation. The following degrees, preferably in Computer Science or a related field, may substitute for experience as indicated:
• Associate’s degree and four years of experience.
• Associate’s degree including 15 semester credit hours in computer science and three years of experience
• Bachelor’s degree and three years of experience.
• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience
• Master’s degree in computer science or related field substitutes for an additional year of experience
• Doctorate in computer science or related field substitutes for an additional 2 years of experience
Duties Description The New York State Office of Information Technology Services (ITS) was established by the Administration in 2012 to consolidate IT service delivery to all New York State Agencies. Historically, information technology systems, applications, and solutions were developed and deployed within individual state agencies for specific programs or regions. This has presented ITS with the opportunity to lead the nation in serving citizens, businesses, and visitors through consolidated technology services. We believe our employees are our most important asset in achieving this and seek innovative, energetic individuals to contribute to this effort. We work as one connected community of technology professionals with opportunities for our employees to build new skills, achieve a higher degree of mastery, and take on bigger challenges. We look for innovative solutions that anticipate our partners’ needs, extending into the “foreseeable future” the technologies we provide today. We maintain a working environment that empowers our employees to think and act creatively in the best interest of our organization and our customers. We are committed to a set of core values that drives how we approach our solutions:
• Leadership and Excellence
• Empowerment and Partnership
• Innovation and Creativity
• Accountability, Integrity, and Ownership
• Teamwork and Collaboration
• Customer Service and satisfaction
Under the direction of Information Technology Specialist 4, SG25, within the Local Area Network (LAN) Engineering Services group, the Project Assistant will be a member of the Health team. The LAN Engineering Services group oversees, manages, prioritizes, coordinates, and completes the projects and tasks associated with keeping Agency networks operational, secure, and up to date with current designs, standards, and requirements. The Health team is responsible for providing network resources to the Health Cluster which oversees the IT services of the Office of Mental Health (OMH), Department of Health (DOH), Office of the Medicaid Inspector General (OMIG), and the Office of Alcoholism and Substance Abuse Services (OASAS).
Specific duties include, but are not limited to:
• Design, coordinate, and implement multi-vendor network environments (Juniper, Cisco, Nortel) at over 5000 remote locations.
• Review agency network connectivity and access requirements.
• Design, test, and implement a broad range of new network solutions, migrations & upgrades for ITS Enterprise and NYS Agency networks.
• Perform evaluations on software/hardware intended to be added or updated within the ITS Enterprise infrastructure or at ITS remote sites to ensure network continuity/compatibility.
• Provide technical support, analysis & troubleshooting for ITS staff, customers and their business partners, including off-shift support as required.
• Responsible for LAN design and implementation of all enterprise network projects, including UniteNY, Enterprise Wireless, and Agency Re-IP.
• Review network deployments and recommend remediation to ensure compliance with ITS Enterprise network standards.
• Keep network documentation updated and accurate, such as Visio diagrams, operational procedures, training manuals, and network templates.
• Make recommendations to correct current network design flaws and allow for growth.
• Provide in-depth analysis on network data captures.
• Use all available network tools to provide exceptional support/service to fulfill customer requirements.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.Recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza,PO Box 2062
Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18492 and describing how you qualify by October 20, 2017.