StateJobsNY

NY HELPNo

AgencyTeachers' Retirement System

TitleRetirement Systems Information Representative 1

Occupational CategoryOther Professional Careers

Salary Grade13

Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)

Salary RangeFrom $44862 to $56026 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 10 Corporate Woods Drive

City Albany

StateNY

Zip Code12211

Minimum Qualifications EITHER: 1) Reachable on the Civil Service eligible list (if you are on the eligible list for this title, you will automatically be canvassed for this position if your score is reachable for potential appointment); OR 2) Eligible for reassignment by virtue of having permanent competitive service as a Retirement Systems Information Representative 1; OR 3) Eligible for transfer under the provisions of Section 70.1 of the Civil Service Law by virtue of having one year of permanent competitive service in a transferable title.

Duties Description This position is a two year traineeship leading to salary grade 18. The first year of the traineeship is equated to grade 13. The second year of the traineeship is equated to a grade 14.

Job Duties include, but are not limited to the following:
During the two-year traineeship, duties will involve the following:
- Building an in-depth knowledge of NYSTRS’ benefits and services, and developing a strong aptitude using all available programs and resources.
- Serving as a Contact Center agent—responding to member phone calls and various types of written correspondence.
- Conducting in-person and video consultations at System headquarters.

Trainees will also learn the following tasks, which will then become permanent duties after the two-year traineeship has successfully been completed:
- Conducting field consultations.
- Preparing and delivering group benefit presentations.
- Representing NYSTRS at benefits fairs.

Field consultations, group benefit presentations, and benefits fairs involve driving to various locations within New York State, and some may require an overnight stay. Accordingly, a valid driver’s license is required for this position.

Additional Comments -Commitment to providing exceptional customer service
-Excellent communication skills
-Excellent interpersonal skills
-Strong analytical skill
-Strong writing skills
-Ability to exercise good situational judgment, flexibility, and tactfulness in interactions with internal and external customers
-Customer service experience, preferably in a contact center
-Experience presenting to groups
-Experience using PowerPoint to create and deliver presentations

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resource Department

Telephone 518-447-2906

Fax 518-447-2634

Email Address strsrecruitment@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on ApplyingPlease use the attached link to apply for the position of Retirement Systems Information Representative 1 in the ICC Department. http://nystrs.peopleadmin.com/postings/1394