Review Vacancy
AgencyTemporary and Disability Assistance, Office of
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)
Salary RangeFrom $50347 to $61330 Annually
Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive, and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE QUALIFICATIONS
Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.
OR
55 b/c: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and meet the non-competitive qualifications listed above. Information about the 55b/c program can be found here: 55b/c Recruitment Resources Center (ny.gov).
COMPETITIVE QUALIFICATIONS
Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
OR
Reachable on the appropriate eligible list in Albany.
Duties Description This full-time position is located in the Division of Employment and Income Support Program's (EISP) State Supplement Program (SSP) Customer Support Center (CSC).
Following is a listing of included job duties:
• Assist in the continued development of the State Supplement Program (SSP) to support all SSP operational needs;
• Provide friendly and efficient customer service, as well as accurate case information and public benefit issuances;
• Supervise the daily activities of clerical support staff and clerical supervisors to ensure all tasks are completed accurately and communicate any updates and/or issues impacting any performance benchmarks to the unit supervisor;
• Assist recipients with questions, enter data into the SSP system and create work items for case processing;
• Initiate the mailing of documents to recipients/provider agencies and direct recipients to internal or external resources;
• Return phone calls to recipients and other stakeholders, when necessary;
• Handle escalated customer service and case processing questions;
• Identify training needs and connect staff with available resources;
• Work with representatives from local, state, federal, and private agencies that serve the SSI/SSP population; and
• Create and review reports to monitor work performance using Cognos, SFS, Excel, SSP System, Verizon and WMS.
Additional Comments A full-time, permanent or temporary appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.
Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.
Interested candidates should send an email to jobpostings@otda.ny.gov and reference posting #24082SNY. DO NOT REFERENCE THE VACANCY ID NUMBER.
NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. We actively solicit and encourage applications from Black, Indigenous, and People of Color (“BIPOC”); LGBTQIA+ individuals; women; people with disabilities; and military veterans.
Some positions may require additional credentials or a background check to verify your identity.
Email Address jobpostings@otda.ny.gov
Address
Street 40 North Pearl Street, 12B
Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.
Interested candidates should send an email to jobpostings@otda.ny.gov and reference posting #24082SNY. DO NOT REFERENCE THE VACANCY ID NUMBER.
You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.
Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.
If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.
In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact OTDA's designee for reasonable accommodation at (518) 474-7284.